Birdeye Ticketing API

openapi: 3.1.0
info:
  title: Birdeye Aggregation Ticketing API
  description: RESTful API for managing online reviews, sending survey requests, responding to customer messages, automating review collection workflows, and tracking reputation metrics across multiple business locations.
  version: 1.0.0
  termsOfService: https://birdeye.com/terms-of-service/
  contact:
    url: https://developers.birdeye.com/
servers:
- url: https://api.birdeye.com
  description: Production
security:
- apiKey: []
tags:
- name: Ticketing
  description: Create standout customer support with ticketing across reviews, untagged, and survey responses.
paths:
  /v1/ticket/{businessNumber}/create-ticket:
    put:
      summary: Create ticket
      operationId: create-ticket
      tags:
      - Ticketing
      parameters:
      - name: businessNumber
        in: path
        required: true
        description: Business number of the location on which we want to create a ticket.
        schema:
          type: number
        example: '169744180007807'
      responses:
        '200':
          description: HTTP 200 response
          content:
            application/json:
              schema:
                type: object
                example:
                  code: 1175
                  message: No business found with the given id
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $schema: http://json-schema.org/draft-07/schema#
              type: object
              properties:
                externalId:
                  type: number
                assignedTo:
                  type: string
                ticketType:
                  type: string
                customer:
                  type: object
                  properties:
                    emailId:
                      type: string
                    firstName:
                      type: string
                    lastName:
                      type: string
                    location:
                      type: object
                      properties:
                        city:
                          type: string
                        state:
                          type: string
                    phone:
                      type: number
                description:
                  type: string
                sourceType:
                  type: string
                surveyId:
                  type: number
                surveyResponseId:
                  type: number
                additionalParams:
                  type: array
              required:
              - assignedTo
              - ticketType
  /v1/ticket/{businessNumber}/comment-activity:
    post:
      summary: Add Ticket Comments
      operationId: add-ticket-comments
      tags:
      - Ticketing
      parameters:
      - name: businessNumber
        in: path
        required: true
        description: Business number of the location.
        schema:
          type: number
        example: '169744180007807'
      responses:
        '200':
          description: HTTP 200 response
          content:
            application/json:
              schema:
                type: object
                example:
                  code: 1175
                  message: No business found with the given id
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $schema: http://json-schema.org/draft-07/schema#
              type: object
              properties:
                comment:
                  type: string
                ticketId:
                  type: number
                userEmail:
                  type: string
              required:
              - comment
              - ticketId
              - userEmail
  /v1/ticket/{businessNumber}/update:
    put:
      summary: Update ticket
      operationId: update-ticket
      tags:
      - Ticketing
      parameters:
      - name: businessNumber
        in: path
        required: true
        description: Business number of the location.
        schema:
          type: number
        example: '169744180007807'
      responses:
        '200':
          description: HTTP 200 response
          content:
            application/json:
              schema:
                type: object
                example:
                  code: 1175
                  message: No business found with the given id
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $schema: http://json-schema.org/draft-07/schema#
              type: object
              properties:
                ticketUpdateMessages:
                  type: array
  /v1/ticket/{businessNumber}/get/all?:
    post:
      summary: Get All Ticket Data
      operationId: get-all-ticket-data
      tags:
      - Ticketing
      parameters:
      - name: businessNumber
        in: path
        required: true
        description: Business number of the account.
        schema:
          type: number
        example: '169744180007807'
      - name: op
        in: query
        required: true
        description: 'Possible values are: [1] will display ticket count only, [3] will display all the data of the ticket. Default value - 3.'
        schema:
          type: number
        example: '3'
      - name: sIndex
        in: query
        required: true
        description: Start index of the response. Default value - 0
        schema:
          type: number
        example: '0'
      - name: count
        in: query
        required: true
        description: Number of tickets want to get in the response. Default value - 25
        schema:
          type: number
        example: '25'
      - name: sortBy
        in: query
        required: true
        description: Sort options, Possible values [2] will sort on the basis of ticket creation date. [3] will sort on the basis of characters of business aliases. Default value 2.
        schema:
          type: number
        example: '2'
      - name: sortOrder
        in: query
        required: true
        description: Sort Order [0] will sort the data in ascending order. [1] this will sort the data in descending order. Default value - 1
        schema:
          type: number
        example: '1'
      - name: totalCount
        in: query
        required: true
        description: ''
        schema:
          type: Boolean
        example: 'true'
      responses:
        '200':
          description: HTTP 200 response
          content:
            application/json:
              schema:
                type: object
                example:
                  code: 1175
                  message: No business found with the given id
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $schema: http://json-schema.org/draft-07/schema#
              type: object
              properties:
                assignees:
                  type: array
                businessNumbers:
                  type: array
                fromDate:
                  type: number
                toDate:
                  type: number
                sourceAliases:
                  type: array
                sourceTypes:
                  type: array
                tagNames:
                  type: array
                ticketStatuses:
                  type: array
                ticketTypes:
                  type: array
components:
  securitySchemes:
    apiKey:
      type: apiKey
      in: header
      name: x-api-key
      description: Partner specific API key provided by Birdeye for data exchange.