Create standout customer support with ticketing across reviews, untagged, and survey responses.
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openapi: 3.2.0
info:
title: Birdeye Ticketing API
version: '1.0'
description: 'Operations tagged Ticketing across 2 of this provider''s published API definitions: birdeye-birdeye-api-openapi.yml, birdeye-openapi-original.yml. Each path carries the servers of the definition it was published in.'
servers:
- url: https://api.birdeye.com
description: Production
- url: https://api.birdeye.com/resources
tags:
- name: Ticketing
description: Create standout customer support with ticketing across reviews, untagged, and survey responses.
paths:
/v1/ticket/{businessNumber}/create-ticket:
put:
summary: Create ticket
operationId: create-ticket
tags:
- Ticketing
parameters:
- name: businessNumber
in: path
required: true
description: Business number of the location on which we want to create a ticket.
schema:
type: number
example: '169744180007807'
responses:
'200':
description: HTTP 200 response
content:
application/json:
schema:
type: object
example:
code: 1175
message: No business found with the given id
requestBody:
required: true
content:
application/json:
schema:
$schema: http://json-schema.org/draft-07/schema#
type: object
properties:
externalId:
type: number
assignedTo:
type: string
ticketType:
type: string
customer:
type: object
properties:
emailId:
type: string
firstName:
type: string
lastName:
type: string
location:
type: object
properties:
city:
type: string
state:
type: string
phone:
type: number
description:
type: string
sourceType:
type: string
surveyId:
type: number
surveyResponseId:
type: number
additionalParams:
type: array
required:
- assignedTo
- ticketType
security:
- apiKey: []
servers:
- url: https://api.birdeye.com
description: Production
/v1/ticket/{businessNumber}/comment-activity:
post:
summary: Add Ticket Comments
operationId: add-ticket-comments
tags:
- Ticketing
parameters:
- name: businessNumber
in: path
required: true
description: Business number of the location.
schema:
type: number
example: '169744180007807'
responses:
'200':
description: HTTP 200 response
content:
application/json:
schema:
type: object
example:
code: 1175
message: No business found with the given id
requestBody:
required: true
content:
application/json:
schema:
$schema: http://json-schema.org/draft-07/schema#
type: object
properties:
comment:
type: string
ticketId:
type: number
userEmail:
type: string
required:
- comment
- ticketId
- userEmail
security:
- apiKey: []
servers:
- url: https://api.birdeye.com
description: Production
/v1/ticket/{businessNumber}/update:
put:
summary: Update ticket
operationId: update-ticket
tags:
- Ticketing
parameters:
- name: businessNumber
in: path
required: true
description: Business number of the location.
schema:
type: number
example: '169744180007807'
responses:
'200':
description: HTTP 200 response
content:
application/json:
schema:
type: object
example:
code: 1175
message: No business found with the given id
requestBody:
required: true
content:
application/json:
schema:
$schema: http://json-schema.org/draft-07/schema#
type: object
properties:
ticketUpdateMessages:
type: array
security:
- apiKey: []
servers:
- url: https://api.birdeye.com
description: Production
/v1/ticket/{businessNumber}/get/all?:
post:
summary: Get All Ticket Data
operationId: get-all-ticket-data
tags:
- Ticketing
parameters:
- name: businessNumber
in: path
required: true
description: Business number of the account.
schema:
type: number
example: '169744180007807'
- name: op
in: query
required: true
description: 'Possible values are: [1] will display ticket count only, [3] will display all the data of the ticket. Default value - 3.'
schema:
type: number
example: '3'
- name: sIndex
in: query
required: true
description: Start index of the response. Default value - 0
schema:
type: number
example: '0'
- name: count
in: query
required: true
description: Number of tickets want to get in the response. Default value - 25
schema:
type: number
example: '25'
- name: sortBy
in: query
required: true
description: Sort options, Possible values [2] will sort on the basis of ticket creation date. [3] will sort on the basis of characters of business aliases. Default value 2.
schema:
type: number
example: '2'
- name: sortOrder
in: query
required: true
description: Sort Order [0] will sort the data in ascending order. [1] this will sort the data in descending order. Default value - 1
schema:
type: number
example: '1'
- name: totalCount
in: query
required: true
description: ''
schema:
type: Boolean
example: 'true'
responses:
'200':
description: HTTP 200 response
content:
application/json:
schema:
type: object
example:
code: 1175
message: No business found with the given id
requestBody:
required: true
content:
application/json:
schema:
$schema: http://json-schema.org/draft-07/schema#
type: object
properties:
assignees:
type: array
businessNumbers:
type: array
fromDate:
type: number
toDate:
type: number
sourceAliases:
type: array
sourceTypes:
type: array
tagNames:
type: array
ticketStatuses:
type: array
ticketTypes:
type: array
security:
- apiKey: []
servers:
- url: https://api.birdeye.com
description: Production
components:
schemas:
1175Model:
type: object
properties:
code:
type: number
message:
type: string
example:
code: 1175
message: No business found with the given id
Apiary_getAllTicketData_Response200:
type: object
properties:
ticketDetails:
type: array
items:
type: object
properties:
id:
type: number
description: Id of the ticket.
status:
type: string
description: Ticket status.
rating:
type: number
description: Review rating.
externalId:
type: string
description: Public review id.
description:
type: string
description: Description of the ticket.
activityCount:
type: number
description: Number of activities associated with the ticket.
assignedTo:
type: object
properties:
firstName:
type: string
description: First Name of the assignee.
lastName:
type: string
description: Last Name of the assignee.
name:
type: string
description: Name of the assignee.
emailId:
type: string
description: Email id of the assignee.
description: Assignee details.
source:
type: object
properties:
name:
type: string
description: Source details
description: Source details of the ticket
ticketType:
type: string
description: Type of the ticket.
tags:
type: array
items: {}
description: List of Ticket tags.
reporter:
type: object
properties:
firstName:
type: string
description: First Name of the reporter
lastName:
type: string
description: Last Name of the reporter
description: Ticket reporter details.
description: Ticket Details.
1033Model:
type: object
properties:
code:
type: number
message:
type: string
example:
code: 1033
message: You are not authorized to perform this action
1167Model:
type: object
properties:
code:
type: number
message:
type: string
example:
code: 1167
message: API key is missing
Apiary_updateTicket_Request:
type: object
properties:
ticketUpdateMessages:
type: array
description: Update ticket.
items:
type: object
properties:
assignedTo:
type: string
description: New assignee of the ticket.
ticketId:
type: string
description: Id of the ticket.
ticketStatus:
type: string
description: Status to be changed.
example:
ticketUpdateMessages:
- assignedTo: steve@ymail.com
ticketId: '882382'
ticketStatus: assigned
userEmail: pranav.singh@birdeye.com
89Model:
type: object
properties:
code:
type: number
message:
type: string
example:
code: 89
message: Rate limit exceeded
1161Model:
type: object
properties:
code:
type: number
message:
type: string
example:
code: 1161
message: Invalid API key
Apiary_getAllTicketData_Request:
type: object
properties:
assignees:
type: array
description: List of assignee email id.
items: {}
businessNumbers:
type: array
description: List of Location Business Numbers.
items: {}
fromDate:
type: number
description: Epoc start date.
toDate:
type: number
description: Epoc end date.
sourceAliases:
type: array
description: Source alias.
items: {}
sourceTypes:
type: array
description: Source Type.
items: {}
tagNames:
type: array
description: Tag assigned to any review ticket.
items: {}
ticketStatuses:
type: array
description: Filter tickets with status.
items: {}
ticketTypes:
type: array
description: List of ticket type, Possible values
items: {}
example:
assignees: []
businessNumbers: []
fromDate: 1581230064000
sourceAliases:
- ''
sourceTypes:
- phone
- socialmedia
- chat
- internal
tagNames:
- newReview
ticketStatuses:
- assigned
- new
ticketTypes:
- review
- survey
- untagged
toDate: 1707460464000
Apiary_createTicket_Request:
type: object
properties:
externalId:
type: number
description: Public Review Id for which you want to create ticket, Mandatory and applicable for creating review ticket.
assignedTo:
type: string
description: EmailId of the user to whom the ticket will be assigned.
ticketType:
type: string
description: 'Type of ticket you want to create. Possible values:'
customer:
type: object
properties:
emailId:
type: string
description: Email id of the customer.
firstName:
type: string
description: First name of the customer.
lastName:
type: string
description: Last name of the customer.
location:
type: object
properties:
city:
type: string
description: City of the customer’s location.
state:
type: string
description: State of the customer’s location.
description: Location details of the customer.
phone:
type: number
description: Phone number of the customer.
description: Customer details for which ticket is created, Mandatory and applicable for untagged ticket
description:
type: string
description: Description of the ticket. Applicable for untagged and survey ticket
sourceType:
type: string
description: 'Source Type of the ticket. Applicable for untagged ticket Possible values:'
surveyId:
type: number
description: Id of the survey for which we want to create a ticket. Applicable for survey ticket
surveyResponseId:
type: number
description: Id of the survey response for which we want to create a ticket. Applicable for survey ticket
additionalParams:
type: array
description: If you want to create tickets of survey for particular question and answer. Applicable for survey ticket
items:
type: object
properties:
answerId:
type: number
description: Id of any of the answers on the survey. Applicable for survey ticket
questionId:
type: number
description: Id of any of the questions on the survey. Applicable for survey ticket
required:
- assignedTo
- ticketType
example:
externalId: 3943351204239963000
assignedTo: pranav.singh@birdeye.com
ticketType: review
customer:
emailId: test+4@yopmail.com
firstName: Steve
lastName: Smith
location:
city: Dallas
state: Texas
phone: ''
description: Issue with the Store service
sourceType: internal
securitySchemes:
apiKey:
type: apiKey
in: header
name: x-api-key
description: Partner specific API key provided by Birdeye for data exchange.
x-refined-from:
- birdeye-birdeye-api-openapi.yml
- birdeye-openapi-original.yml