Avaya Records API

Manage outbound campaign records

Operations 15

PUT /SetValue Set a field value #
POST /GetData Extract initiative data #
POST /GetDataWithAgent Extract initiative data with agent names #
POST /GetRecord Get a record by Call ID #
POST /SearchRecord Search for records #
POST /InsertRecord Insert a record into a data set #
POST /InsertNextRecord Insert a record as the next record for an agent #
POST /InsertRecordWithCallback Insert a record with an agent callback #
PUT /UpdateRecord Update fields of a record #
PUT /UpdateOutcome Update the outcome for a record #
POST /GetOutcome Get outcome list for an initiative #
POST /GetCallIDs Get Call IDs for an initiative #
POST /GetLastCall Get the last call for a record #
POST /GetAvailableRecords Get available records for a data set or initiative #
POST /Updatemasterbyfieldname Update master data by field name #

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OpenAPI Specification

avaya-records-api-openapi.yml Raw ↑
openapi: 3.2.0
info:
  title: Outbound Records API
  description: 'Outbound API allows you to manage outbound call campaigns, records, agents, skills, and Do Not Call lists.


    ## Authentication

    All requests require an Bearer Token.


    ## Pagination

    Many list endpoints return paginated results with a limit of 200 records per page. When more records are available, the response includes `"more_records": "1"`. To retrieve subsequent pages, include a `page` parameter in your request.'
  version: 1.0.0
servers:
- url: '{protocol}://{server}{basePath}'
  description: Open API
  variables:
    protocol:
      enum:
      - https
      default: https
    server:
      default: HOST-REGION.api.avayacloud.com
    basePath:
      default: /api/outbound
- url: '{protocol}://{server}:{port}'
  description: Internal API
  variables:
    protocol:
      enum:
      - http
      - https
      default: https
    server:
      default: outbound-service
    port:
      enum:
      - '80'
      - '443'
      default: '443'
security:
- {}
- BearerAuth: []
tags:


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# Full source: https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-records-api-openapi.yml