Avaya

Avaya Reason Codes API

Reason codes are a set of codes that agents can select from agent desktop clients to further describe their current activity or state. Reason Codes consist of a unique codeName, codeNumber and codeType combination. This API is used to create, update, retrieve and delete NOT_READY, LOGOUT reason codes and CALL_WORK_CODES codes.

Documentation GitHub OpenAPI

Operations 5

GET /accounts/{accountId}/communication-managers/{communicationManagerId}/reason-codes List Reason Codes #

POST /accounts/{accountId}/communication-managers/{communicationManagerId}/reason-codes Create Reason Code #

PUT /accounts/{accountId}/communication-managers/{communicationManagerId}/reason-codes/{reasonCodeId} Update Reason Code #

GET /accounts/{accountId}/communication-managers/{communicationManagerId}/reason-codes/{reasonCodeId} Details of a Reason Code #

DELETE /accounts/{accountId}/communication-managers/{communicationManagerId}/reason-codes/{reasonCodeId} Delete Reason Code #

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Admin - Voice Reason Codes API
  description: 'The Voice provider APIs are used to manage information about voice specific elements and different voice related entities e.g. Phone numbers.


    Voice Services will support multiple ways to provision voice providers

    1. Programmatic Interface (Rest APIs)

    2. User Interface'
  contact:
    name: Avaya API Team
    url: https://developers.avayacloud.com/onecloud-ccaas
    email: apiteam@avaya.com
  license:
    name: Avaya Software Development Kit (SDK) Software License Terms
    url: http://support.avaya.com/css/P8/documents/101038288
  version: 1.0.2
servers:
- url: '{protocol}://{server}{basePath}'
  description: Open API
  variables:
    protocol:
      enum:
      - https
      default: https
    server:
      default: HOST-REGION.api.avayacloud.com
    basePath:
      default: /api/admin/voice/v1
security:
- {}
- BearerAuth: []
  AppKey: []
tags:


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# Full source: https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-reason-codes-api-openapi.yml

Avaya Reason Codes API

Operations 5

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