Avaya

Avaya Journey API

Represents the history of Conversations and Engagements that a Customer has had with the business.

Documentation GitHub OpenAPI

Operations 4

POST /accounts/{accountId}/journeys:search Search Journeys #

POST /accounts/{accountId}/journeys Create Journey #

POST /accounts/{accountId}/journeys:unlinkIdentifier Unlink Identifier #

POST /accounts/{accountId}/journeys:listAgents List Agents #

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Customer Journey API
  description: Customer Journey is used to retrieve information about Engagements and Conversations that have occurred in a Customer's Journey and to configure what Identifiers should be collected as part of a Customer's Journey.
  version: 1.1.1
  contact:
    name: Avaya API Team
    url: https://developers.avayacloud.com/onecloud-ccaas
    email: apiteam@avaya.com
  license:
    name: Avaya Software Development Kit (SDK) Software License Terms
    url: http://support.avaya.com/css/P8/documents/101038288
servers:
- url: '{protocol}://{server}{basePath}'
  description: Open API
  variables:
    protocol:
      enum:
      - https
      default: https
    server:
      default: HOST-REGION.api.avayacloud.com
    basePath:
      default: /api/journey/v1
- url: '{protocol}://{server}:{port}'
  description: Internal API
  variables:
    protocol:
      enum:
      - http
      - https
      default: http
    server:
      default: journey-service
    port:
      enum:
      - '80'
      - '443'
      default: '80'
security:
- {}
- BearerAuth: []
  AppKey: []
tags:


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# Full source: https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-journey-api-openapi.yml