Avaya

Avaya Engagements API

Inbound engagements can be created from the customer side which are then handled by contact center resources like agents, supervisors and bots. Session Id's can be passed on any explicit requests made on engagements so that all the activities can be correlated back to the appropriate session.

Documentation GitHub OpenAPI

Operations 7

POST /accounts/{accountId}/engagements Create Engagement #

GET /accounts/{accountId}/engagements List Engagements #

GET /accounts/{accountId}/engagements/{engagementId} Get Engagement #

POST /accounts/{accountId}/engagements/{engagementId}:disconnect Disconnect Engagement #

POST /accounts/{accountId}/engagements/{engagementId}:join Join Engagement #

GET /accounts/{accountId}/engagements/{engagementId}/messages List Messages #

POST /accounts/{accountId}/engagements/{engagementId}/messages Send Message #

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Digital - Custom Chat Engagements API
  description: This API facilitates session-based communication. Only "Chat" channel is supported now.
  contact:
    name: Avaya API Team
    url: https://developers.avayacloud.com/onecloud-ccaas
    email: apiteam@avaya.com
  license:
    name: Avaya Software Development Kit (SDK) Software License Terms
    url: http://support.avaya.com/css/P8/documents/101038288
  version: 1.0.1
servers:
- url: '{protocol}://{server}{basePath}'
  description: Open API
  variables:
    protocol:
      enum:
      - https
      default: https
    server:
      default: HOST-REGION.api.avayacloud.com
    basePath:
      default: /api/digital/channel/v1
- url: '{protocol}://{server}:{port}'
  description: Internal API
  variables:
    protocol:
      enum:
      - http
      - https
      default: http
    server:
      default: msg-web-gateway
    port:
      enum:
      - '80'
      - '443'
      default: '80'
security:
- {}
- BearerAuth: []
  AppKey: []
tags:


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