Avaya

Avaya Campaigns API

Manage outbound campaigns

Documentation GitHub OpenAPI

Operations 3

POST /GetInitiatives Get initiatives #

POST /GetCLIs Get available caller IDs #

PUT /UpdateCLI Update caller ID for an initiative #

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Outbound Campaigns API
  description: 'Outbound API allows you to manage outbound call campaigns, records, agents, skills, and Do Not Call lists.


    ## Authentication

    All requests require an Bearer Token.


    ## Pagination

    Many list endpoints return paginated results with a limit of 200 records per page. When more records are available, the response includes `"more_records": "1"`. To retrieve subsequent pages, include a `page` parameter in your request.'
  version: 1.0.0
servers:
- url: '{protocol}://{server}{basePath}'
  description: Open API
  variables:
    protocol:
      enum:
      - https
      default: https
    server:
      default: HOST-REGION.api.avayacloud.com
    basePath:
      default: /api/outbound
- url: '{protocol}://{server}:{port}'
  description: Internal API
  variables:
    protocol:
      enum:
      - http
      - https
      default: https
    server:
      default: outbound-service
    port:
      enum:
      - '80'
      - '443'
      default: '443'
security:
- {}
- BearerAuth: []
tags:
- name: Campaigns
  description: Manage outbound campaigns
paths:
  /GetInitiatives:
    post:
      tags:
      - Campaigns
      summary: Get initiatives
      description: 'This function provides a list of the Initiatives configured in the system.


        **Pagination:** Results are paginated with a limit of 200 records per page.


        | Response Code | Description |

        | --- | --- |

        | 200 | Success |

        | 400 | Bad Request |

        | 401 | Unauthorized |

        | 404 | Not Found |

        | 405 | Method Not Allowed |

        | 429 | Too Many Requests |'
      operationId: getInitiatives
      requestBody:
        required: false
        content:
          application/x-www-form-urlencoded:
            schema:
              type: object
              properties:
                page:
                  type: integer
                  default: 1
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                type: object
                properties:
                  info:
                    $ref: '#/components/schemas/PaginationInfo'
                  initiatives:
                    type: array
                    items:
                      type: object
                      properties:
                        ContactTypeId:
                          type: string
                        CreatedBy:
                          type: string
                        CreatedDate:
                          type: string
                        Description:
                          type: string
                        HideDisplay:
                          type: string
                        Id:
                          type: string
                        IsMasterInitiative:
                          type: string
                        MasterInitiativeId:
                          type: string
                        Name:
                          type: string
                        OutboundCID:
                          type: string
                        ShortName:
                          type: string
                        StatusId:
                          type: string
                          description: 1=Running, 2=Stopped
                        TimeZoneId:
                          type: string
        '400':
          description: Bad Request
        '401':
          description: Unauthorized
        '404':
          description: Not Found
        '405':
          description: Method Not Allowed
        '429':
          description: Too Many Requests
  /GetCLIs:
    post:
      tags:
      - Campaigns
      summary: Get available caller IDs
      description: 'This function provides a list of available Caller IDs and their IDs.


        **Pagination:** Results are paginated with a limit of 200 records per page.


        | Response Code | Description |

        | --- | --- |

        | 200 | Success |

        | 400 | Bad Request |

        | 401 | Unauthorized |

        | 404 | Not Found |

        | 405 | Method Not Allowed |

        | 429 | Too Many Requests |'
      operationId: getCLIs
      requestBody:
        required: false
        content:
          application/x-www-form-urlencoded:
            schema:
              type: object
              properties:
                page:
                  type: integer
                  default: 1
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                type: object
                properties:
                  info:
                    $ref: '#/components/schemas/PaginationInfo'
                  clis:
                    type: array
                    items:
                      type: object
                      properties:
                        CallerId:
                          type: string
                        Id:
                          type: string
        '400':
          description: Bad Request
        '401':
          description: Unauthorized
        '404':
          description: Not Found
        '405':
          description: Method Not Allowed
        '429':
          description: Too Many Requests
  /UpdateCLI:
    put:
      tags:
      - Campaigns
      summary: Update caller ID for an initiative
      description: 'This function allows the caller ID for a specific initiative to be set using the ID derived from the `GetCLIs` function.


        | Response Code | Description |

        | --- | --- |

        | 200 | Success |

        | 400 | Bad Request |

        | 401 | Unauthorized |

        | 405 | Method Not Allowed |

        | 429 | Too Many Requests |'
      operationId: updateCLI
      requestBody:
        required: true
        content:
          application/x-www-form-urlencoded:
            schema:
              type: object
              required:
              - initiativeid
              - cliid
              properties:
                initiativeid:
                  type: string
                  description: The Initiative ID to update the CLI for.
                cliid:
                  type: string
                  description: The ID of the caller ID to set. Derived from the `GetCLIs` function.
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                type: object
                properties:
                  success:
                    type: string
                    example: CLI Has Been Updated
        '400':
          description: Bad Request
        '401':
          description: Unauthorized
        '405':
          description: Method Not Allowed
        '429':
          description: Too Many Requests
components:
  schemas:
    PaginationInfo:
      type: object
      properties:
        per_page:
          type: string
          example: '200'
        count:
          type: string
          example: '10'
        page:
          type: string
          example: '1'
        more_records:
          type: string
          example: '0'
          description: Set to '1' if more records are available. Increment the `page` parameter to retrieve the next page.
  securitySchemes:
    BearerAuth:
      type: http
      scheme: bearer
      description: This API uses Bearer Token Authorization Flow
      bearerFormat: JWT