Avaya Asynchronous Messages API

Messages related to non-session based communication with the contact center are considered to be asynchronous messages. Based on the information passed, the contact center will either model this against existing entities like conversation, engagement or dialog, or else new entities will be created.

Operations 2

POST /accounts/{accountId}/attachments Upload Attachments #
POST /accounts/{accountId}/messages Send Async Message #

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OpenAPI Specification

avaya-asynchronous-messages-api-openapi.yml Raw ↑
openapi: 3.2.0
info:
  title: Digital - Custom Messaging Asynchronous Messages API
  description: Send messages related to non-session (asynchronous) based communication.
  contact:
    name: Avaya API Team
    url: https://developers.avayacloud.com/onecloud-ccaas
    email: apiteam@avaya.com
  license:
    name: Avaya Software Development Kit (SDK) Software License Terms
    url: http://support.avaya.com/css/P8/documents/101038288
  version: 1.0.4
servers:
- url: '{protocol}://{server}{basePath}'
  description: Open API
  variables:
    protocol:
      enum:
      - https
      default: https
    server:
      default: HOST-REGION.api.avayacloud.com
    basePath:
      default: /api/digital/custom-messaging/v1
- url: '{protocol}://{server}{basePath}/async/{apiVersion}'
  description: Internal Connector API
  variables:
    protocol:
      enum:
      - https
      default: https
    server:
      default: HOST-REGION.cc.avayacloud.com
    basePath:
      default: /api/digital
    apiVersion:
      enum:
      - v1
      default: v1
- url: '{protocol}://{server}:{port}'
  description: Internal API
  variables:
    protocol:
      enum:
      - http
      - https
      default: http
    server:
      default: async-gateway
    port:
      enum:
      - '80'
      - '443'
      default: '80'
security:
- {}
- BearerAuth: []
  AppKey: []
tags:


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# Full source: https://raw.githubusercontent.com/api-evangelist/avaya/refs/heads/main/openapi/avaya-asynchronous-messages-api-openapi.yml