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OpenAPI Specification

openapi: 3.2.0
info:
  title: AutoCompose Auto Summary API
  description: 'Autocompose API to suggest the next agent message.

    Suggestions are based on the conversation history, conversation metadata, and

    the in-progress message text the agent has already typed into the composer.'
  version: 0.0.3
servers:
- url: https://api.sandbox.asapp.com
- url: https://api.test.asapp.com
tags:
- name: AutoSummary
  description: Endpoints for summarizing conversations and retrieving structured data
  x-displayName: AutoSummary
paths:
  /autosummary/v1/intent/{conversationId}:
    parameters:
    - $ref: '#/components/parameters/conversationId'
    get:
      tags:
      - AutoSummary
      summary: Get conversation intent
      description: 'Retrieves the primary intent of a conversation, represented by both an intent code and a human-readable intent name. If no intent is detected, "NO_INTENT" is returned.


        This endpoint requires:

        1. Intent support to be explicitly enabled for your account.

        2. A valid conversationId, which is an ASAPP-generated identifier created when using the ASAPP /conversations endpoint.


        Use this endpoint to gain insights into the main purpose or topic of a conversation.'
      operationId: getIntent
      responses:
        '200':
          description: Successfully generated intent.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/IntentResponse'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/NotFound'
        '409':
          $ref: '#/components/responses/Conflict'
        '413':
          $ref: '#/components/responses/RequestEntityTooLarge'
        '422':
          $ref: '#/components/responses/UnprocessableEntity'
        '429':
          $ref: '#/components/responses/TooManyRequests'
        '503':
          $ref: '#/components/responses/ServiceUnavailable'
        default:
          $ref: '#/components/responses/DefaultError'
      security:
      - API-ID: []
        API-Secret: []
  /autosummary/v1/free-text-summaries/{conversationId}:
    get:
      deprecated: true
      tags:
      - AutoSummary
      summary: Get free text summary
      description: '**Deprecated**


        Replaced by POST /autosummary/v1/free-text-summaries


        Generates a concise, human-readable summary of a conversation.


        Provide an agentExternalId if you want to get the summary for a single agent''s involvment with a conversation.


        Multilingual support: You can get summaries in languages different from English by making use of the ''Accept-Language'' header.'
      operationId: getFreeTextSummary
      parameters:
      - $ref: '#/components/parameters/conversationId'
      - $ref: '#/components/parameters/agentExternalId'
      responses:
        '200':
          description: Successfully generated summary.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/FreeTextSummaryResponse'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/NotFound'
        '409':
          $ref: '#/components/responses/Conflict'
        '413':
          $ref: '#/components/responses/RequestEntityTooLarge'
        '422':
          $ref: '#/components/responses/UnprocessableEntity'
        '429':
          $ref: '#/components/responses/TooManyRequests'
        '503':
          $ref: '#/components/responses/ServiceUnavailable'
        default:
          $ref: '#/components/responses/DefaultError'
      security:
      - API-ID: []
        API-Secret: []
  /autosummary/v1/feedback/free-text-summaries/{conversationId}:
    parameters:
    - $ref: '#/components/parameters/conversationId'
    - $ref: '#/components/parameters/agentExternalId'
    post:
      tags:
      - AutoSummary
      summary: Provide feedback
      description: 'Create a feedback event with the full and updated summary. Each event is associated with a specific summary id.


        The event must contain the final summary, in the form of text.'
      operationId: createFeedbackEvent
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/FreeTextSummaryFeedback'
      responses:
        '202':
          description: Successfully accepted a feedback event for the summary.
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/NotFound'
        '409':
          $ref: '#/components/responses/Conflict'
        '413':
          $ref: '#/components/responses/RequestEntityTooLarge'
        '422':
          $ref: '#/components/responses/UnprocessableEntity'
        '429':
          $ref: '#/components/responses/TooManyRequests'
        '503':
          $ref: '#/components/responses/ServiceUnavailable'
        default:
          $ref: '#/components/responses/DefaultError'
      security:
      - API-ID: []
        API-Secret: []
  /autosummary/v1/free-text-summaries:
    post:
      tags:
      - AutoSummary
      summary: Retrieve free text summary
      description: 'Retrieves a concise, human-readable summary of a conversation.


        Provide an agentExternalId if you want to get the summary for a single agent''s involvement with a conversation.


        You can use the id from ASAPP''s system (conversationId or IssueId) or your own id (externalConversationId).


        Multilingual support: You can get summaries in languages different from English by making use of the ''Accept-Language'' header.'
      operationId: retrieveFreeTextSummary
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/FreeTextSummaryRequest'
      responses:
        '200':
          description: Successfully retrieved free text summary.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/FreeTextSummaryResponse'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/NotFound'
        '409':
          $ref: '#/components/responses/Conflict'
        '413':
          $ref: '#/components/responses/RequestEntityTooLarge'
        '422':
          $ref: '#/components/responses/UnprocessableEntity'
        '429':
          $ref: '#/components/responses/TooManyRequests'
        '503':
          $ref: '#/components/responses/ServiceUnavailable'
        default:
          $ref: '#/components/responses/DefaultError'
      security:
      - API-ID: []
        API-Secret: []
  /autosummary/v1/structured-data:
    post:
      tags:
      - AutoSummary
      summary: Retrieve structured data
      description: 'Retrieves a set of structured data about a conversation that is already known to ASAPP.


        You can use the id from ASAPP''s system (conversationId or IssueId) or your own id (externalConversationId).


        Provide an agentExternalId if you want to get the structured data for a single agent''s involvement with a conversation.'
      operationId: retrieveStructuredData
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/StructuredDataRequest'
      responses:
        '200':
          description: Successfully retrieved structured data.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/StructuredDataResponse'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/NotFound'
        '409':
          $ref: '#/components/responses/Conflict'
        '413':
          $ref: '#/components/responses/RequestEntityTooLarge'
        '422':
          $ref: '#/components/responses/UnprocessableEntity'
        '429':
          $ref: '#/components/responses/TooManyRequests'
        '503':
          $ref: '#/components/responses/ServiceUnavailable'
        default:
          $ref: '#/components/responses/DefaultError'
      security:
      - API-ID: []
        API-Secret: []
components:
  schemas:
    ConflictResponse:
      description: Conflict response
      type: object
      properties:
        error:
          $ref: '#/components/schemas/DefaultErrorDetails'
          example:
            requestId: 8e033668-9f1a-11ec-b909-0242ac120002
            code: 409-01
            message: Conflict
    TooManyRequestsResponse:
      description: Too Many Requests response
      type: object
      properties:
        error:
          $ref: '#/components/schemas/DefaultErrorDetails'
          example:
            requestId: 8e033668-9f1a-11ec-b909-0242ac120002
            code: 429-01
            message: Too Many Requests
    ForbiddenResponse:
      description: Forbidden response
      type: object
      properties:
        error:
          $ref: '#/components/schemas/DefaultErrorDetails'
          example:
            requestId: 8e033668-9f1a-11ec-b909-0242ac120002
            code: 403-01
            message: Forbidden Response
    UnprocessableEntity:
      description: Unprocessable Entity response
      type: object
      properties:
        error:
          $ref: '#/components/schemas/DefaultErrorDetails'
          example:
            requestId: 8e033668-9f1a-11ec-b909-0242ac120002
            code: 422-01
            message: Unprocessable Entity
    StructuredDataResponse:
      type: object
      properties:
        conversationId:
          type: string
          description: The id of the conversation.
        id:
          type: string
          description: 'A unique identifier for this specific structured data.

            • Each structured data request generates a new set with a new `id`, even for the same conversation.

            • The entire structured data content is regenerated with each request.

            • Use this ID when providing feedback on the structured data.

            '
        structuredDataMetrics:
          type: array
          items:
            type: object
            properties:
              id:
                type: string
                description: 'A unique code assigned to this structured data field.

                  '
              name:
                type: string
                description: 'The human readable name of this structured data field

                  '
              value:
                type: string
                description: 'The value of this structured data field

                  '
          description: The result of the structured data, which is a list of field values.
      example:
        conversationId: 01GCS2XA9447BCQANJF2SXXVA0
        id: 0083d936-ff70-49fc-ac19-74f1246d8b27
        structuredDataMetrics:
        - id: q_abc_123
          name: Issue Resolved
          value: 'Yes'
        - id: q_xyz_123
          name: Issue Escalated
          value: 'No'
        - id: q_abc_124
          name: Sales Made
          value: 'No'
        - id: e_abc_123
          name: Account Number
          value: 8999246118
    BadRequestResponse:
      description: Bad request response
      type: object
      properties:
        error:
          $ref: '#/components/schemas/DefaultErrorDetails'
          example:
            requestId: 8e033668-9f1a-11ec-b909-0242ac120002
            code: 400-01
            message: Bad request
    FreeTextSummaryResponse:
      type: object
      properties:
        conversationId:
          type: string
          description: The unique identifier of the conversation for which the summary was generated.
        summaryId:
          type: string
          description: 'A unique identifier for this specific summary.

            • Each summary request generates a new summary with a new `summaryId`, even for the same conversation.

            • The entire summary content is regenerated with each request.

            • Use this ID when providing feedback on the summary.

            '
        summaryText:
          type: string
          description: 'The generated free-text summary of the conversation.

            '
    IntentResponse:
      type: object
      properties:
        conversationId:
          type: string
          description: The id of the conversation.
        intent:
          $ref: '#/components/schemas/IntentResult'
          description: 'An object containing the determined intent for the conversation.

            '
    NotFoundResponse:
      description: Not Found response
      type: object
      properties:
        error:
          $ref: '#/components/schemas/DefaultErrorDetails'
          example:
            requestId: 8e033668-9f1a-11ec-b909-0242ac120002
            code: 404-01
            message: Not Found
    RequestEntityTooLargeResponse:
      description: Request Entity Too Large response
      type: object
      properties:
        error:
          $ref: '#/components/schemas/DefaultErrorDetails'
          example:
            requestId: 8e033668-9f1a-11ec-b909-0242ac120002
            code: 413-01
            message: Request Entity Too Large
    ServiceUnavailableResponse:
      description: Service Unavailable response
      type: object
      properties:
        error:
          $ref: '#/components/schemas/DefaultErrorDetails'
          example:
            requestId: 8e033668-9f1a-11ec-b909-0242ac120002
            code: 503-01
            message: Service Unavailable
    StructuredDataRequest:
      type: object
      oneOf:
      - type: object
        properties:
          conversationId:
            type: string
            pattern: ^[A-Z0-9]+$
            description: The identifier of the conversation from ASAPP's system.
          agentExternalId:
            type: string
            description: 'Your agent identifier. When provided, retrieval is limited to conversation segments involving the specified agent.

              '
        required:
        - conversationId
      - type: object
        properties:
          externalConversationId:
            type: string
            description: Your unique identifier for the conversation. This must match to the `externalConversationId` you used in the Conversations API.
          agentExternalId:
            type: string
            description: 'Your agent identifier. When provided, retrieval is limited to conversation segments involving the specified agent.

              '
        required:
        - externalConversationId
      - type: object
        properties:
          issueId:
            type: string
            description: The identifier of the conversation from ASAPP's Messaging Platform.
          agentExternalId:
            type: string
            description: 'Your agent identifier. When provided, retrieval is limited to conversation segments involving the specified agent.

              '
        required:
        - issueId
      example:
        conversationId: 01GCS2XA9446BCQANJF2SXXVA0
        agentExternalId: agent-111
    FreeTextSummaryFeedback:
      type: object
      description: 'Information regarding the updated free-text summary. It must contain the full updated summary as a string.

        '
      properties:
        externalConversationId:
          description: 'Your unique identifier for the conversation. This must match to the `externalConversationId` you used in the Conversations API.

            '
          type: string
        summaryId:
          description: 'The identifier of the summary you are providing feedback on.

            '
          type: string
        summaryText:
          description: The full text of the final summary.
          type: string
      required:
      - summaryId
      - summaryText
      example:
        externalConversationId: 01GCS2XA9447BCQANJF2SXXVA0
        summaryId: 0083d936-ff70-49fc-ac19-74f1246d8b27
        summaryText: 'The customer has issues with his symmetric internet service.

          The customer explained the service has not enough bandwidth.

          The customer explained the service has not enough bandwidth.

          The agent explained how to run a diagnosis.

          The customer ran the diagnosis.

          '
    FreeTextSummaryRequest:
      type: object
      oneOf:
      - type: object
        properties:
          conversationId:
            type: string
            pattern: ^[A-Z0-9]+$
            description: The identifier of the conversation from ASAPP's system.
          agentExternalId:
            type: string
            description: Your unique identifier for the agent.
        required:
        - conversationId
      - type: object
        properties:
          externalConversationId:
            type: string
            description: Your unique identifier for the conversation. This must match to the `externalConversationId` you used in the Conversations API.
          agentExternalId:
            type: string
            description: Your unique identifier for the agent.
        required:
        - externalConversationId
      - type: object
        properties:
          issueId:
            type: string
            description: The identifier of the conversation from ASAPP's Messaging Platform.
          agentExternalId:
            type: string
            description: Your unique identifier for the agent.
        required:
        - issueId
      example:
        conversationId: 01GCS2AA9447BCQANJF2SXXVA0
        agentExternalId: agent-111
    UnauthorizedResponse:
      description: Unauthorized response
      type: object
      properties:
        error:
          $ref: '#/components/schemas/DefaultErrorDetails'
          example:
            requestId: 8e033668-9f1a-11ec-b909-0242ac120002
            code: 401-01
            message: Unauthorized
    IntentResult:
      type: object
      properties:
        code:
          type: string
          description: The machine-readable code for the given conversation. If no intent was found, then "NO_INTENT" is returned.
        name:
          type: string
          description: The human-readable name of the intent for the given conversation.
    DefaultErrorResponse:
      description: Default error response
      type: object
      properties:
        error:
          $ref: '#/components/schemas/DefaultErrorDetails'
          example:
            requestId: 8e033668-9f1a-11ec-b909-0242ac120002
            code: 500-01
            message: Internal server error
    DefaultErrorDetails:
      description: Error details
      type: object
      properties:
        requestId:
          type: string
          description: Unique ID of the failing request
        message:
          type: string
          description: Error message
        code:
          type: string
          description: Error code
      required:
      - requestId
      - message
  responses:
    ServiceUnavailable:
      description: 503 - Service Unavailable
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/ServiceUnavailableResponse'
    DefaultError:
      description: 500 - Internal Server Error
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/DefaultErrorResponse'
    Unauthorized:
      description: 401 - Unauthorized
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/UnauthorizedResponse'
    BadRequest:
      description: 400 - Bad request
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/BadRequestResponse'
    Forbidden:
      description: 403 - Forbidden
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/ForbiddenResponse'
    Conflict:
      description: 409 - Conflict
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/ConflictResponse'
    RequestEntityTooLarge:
      description: 413 - Request Entity Too Large
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/RequestEntityTooLargeResponse'
    TooManyRequests:
      description: 429 - Too Many Requests
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/TooManyRequestsResponse'
    UnprocessableEntity:
      description: 422 - Unprocessable Entity
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/UnprocessableEntity'
    NotFound:
      description: 404 - Not Found
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/NotFoundResponse'
  parameters:
    agentExternalId:
      name: agentExternalId
      description: Your unique identifier for the agent.
      in: query
      required: false
      schema:
        type: string
    conversationId:
      name: conversationId
      description: The identifier for a conversation.
      in: path
      required: true
      schema:
        type: string
        pattern: ^[A-Z0-9]+$
  securitySchemes:
    API-ID:
      type: apiKey
      in: header
      name: asapp-api-id
    API-Secret:
      type: apiKey
      in: header
      name: asapp-api-secret
x-tagGroups:
- name: AutoCompose API
  tags:
  - AutoCompose
- name: AutoSummary API
  tags:
  - AutoSummary
- name: AutoTranscribe API
  tags:
  - AutoTranscribe
- name: Conversations API
  tags:
  - Conversations
- name: File Exporter API
  tags:
  - File Exporter
- name: GenerativeAgent API
  tags:
  - GenerativeAgent
- name: Health Check API
  tags:
  - Health Check
- name: Knowledge Base API
  tags:
  - Knowledge Base
- name: Metadata Ingestion API
  tags:
  - Metadata
- name: MG Autotranscribe API Router
  tags:
  - AutoTranscribe Media Gateway