Tock privacy & data

For Merchant Controlled PI, Tock acts as a data processor, service provider or similar term under applicable law.

Information a Guest provides to create an Account or make a Booking, such as email address, first name, last name and phone number.

For most Paid Bookings, this will include billing address as well as a portion of payment information which is provided to us from our payment processor (such as the last four digits, the country of issuance and the expiration date of the payment card).

information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings)

information about how you use the Services (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors)

Guest Diner Profile Information includes a photograph, birthday or anniversary details for the Guest and/or their partner and the Guest's hospitality preferences or dietary restrictions

we use your location information to determine your language preferences or display accurate date and time information

The emails and other communications that you send us or otherwise contribute, such as customer support inquiries.

Create and manage your Account, make Bookings, process payments, respond to your inquiries and enable Merchants to contact you

Communicate with you, including by sending you emails about your or your business' transactions and Service-related announcements.

Promote our Services and send you tailored marketing communications about products, services, offers, programs and promotions of Tock and our Merchants and partners

Analyze your interactions with our Services and third parties' online services so we can tailor our advertising to your preferences.

Analyze and learn about how the Services are accessed and used, evaluate and improve our Services

Ensure the security and integrity of our Services.

Comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts and law enforcement requests.

We retain personal information about you for as long as your Account is active or for as long as needed to provide you or our Merchants with the Services.

we collect and maintain aggregated and anonymized information which we may retain indefinitely.

such as, for example, to our servers in the U.S.

We transfer, in accordance with Article 46 of the GDPR, personal information to recipients with whom we have entered into the European Commission approved Standard Contractual Clauses

We transfer, in accordance with UK law, personal information to recipients with whom we have entered into the UK Information Commissioner's Office approved international data transfer agreement and the UK addendum

transfer personal information of individuals in the EEA to recipients that are in a country the European Commission or a European or UK data protection supervisory authority has confirmed, by decision, offers adequate levels of data protection

You can access, correct, or delete Tock Controlled PI either directly in your Account or by contacting us at privacy@tockhq.com to submit your request.

you may have certain rights, including the right to access, correct, or delete personal information.

You can access, correct, or delete Tock Controlled PI either directly in your Account or by contacting us at privacy@tockhq.com

You can access, correct, or delete Tock Controlled PI either directly in your Account or by contacting us at privacy@tockhq.com to submit your request.

if we rely on consent for the processing of your personal information, you have the right to withdraw it at any time and free of charge.

You can also elect not to receive marketing communications by following the unsubscribe instructions in such communications.

You also have the right to lodge a complaint with a local competent data protection authority

you may request an explanation of our decision.