Nextiva privacy & data

your name, your business title, your business contact information (email, phone number, and address), your IP address(es) and browser information

Data collected also includes your mouse movement, clicks, taps, pages viewed, and scrolling across multiple pages on web, desktop and mobile applications.

These tools collect metadata about your use of our services including browser version and name, operating system, network identifiers, location, screen resolution, and first and last visit.

we may record and retain a transcript of all communications via these features

CPNI includes the types of telecommunications services purchased, how services are used, billing information related to those services, and calling details

to allow us to troubleshoot issues you are having and respond to your inquiries

for marketing purposes related to our products and services, including, for example, to update you on our latest products, promotional offers, and events

to analyze, maintain, and improve our business offerings

to protect against and identify fraud and other criminal activity

Nextiva also uses cookies to store information that can be used to serve ads relevant to your interests

Nextiva will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.

Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Personal Information collected as part of the request process will be used for the purpose of validating and fulfilling the request and will be retained by Nextiva for at least two (2) years.

Nextiva’s customer support centers are located in the United States, Mexico, Ukraine, and possibly other locations where our customer support team is remotely located.

Nextiva, Inc. has policies and/or contracts in place requiring that any Personal Data shared with Nextiva employees located outside of the United States be provided the same level of protection as if that Personal Data were processed in the United States.

Subprocessor List

Upon our receipt and confirmation of a verified consumer request, subject to the following exclusions, we will delete your Personal Information from our records

you may have a right of access and correction

Up to twice in a twelve-month period, you may request that we disclose information about our collection and use of your Personal Information.

You have the right to request that we delete the Personal Information we have collected about you.

you have the right to opt-out of that sale or sharing by opting-out of certain cookies through our cookie preference center

You have a right to rectify or correct inaccurate Personal Information that Nextiva maintains about you.

Nextiva does not discriminate against consumers for exercising any of their CCPA rights.

Our disclosure of your personal information to third party analytics providers may constitute a sale or “sharing” of your personal information.