Microsoft Power Virtual Agents privacy & data

Microsoft Corporation complies with the EU-U.S. Data Privacy Framework

Your first and last name, email address, mailing address, phone number, and other similar contact details.

Account credentials . Information used to access your account, such as username, password, and password hints.

Biometric data . Unique data about you from specific technical processing related to your physical, physiological, or behavioral characteristics to verify or confirm your identity.

Payment data . Details needed to process payments, including credit card numbers and security codes.

Device, connectivity, and configuration data . For example, IP addresses, age of the device, device identifiers and type

Interests and favorites . Preferences and interests you share

Provide our products, which includes updating, securing, and troubleshooting, as well as providing support and making recommendations.

As part of our efforts to improve and develop our products, we may use your data to develop and train our AI models.

Advertise and market to you, which includes sending promotional communications, personalized advertising, and presenting relevant offers.

Microsoft retains personal data for as long as necessary to provide the products and services you use and to fulfill the transactions you request.

Microsoft may store and process your personal data in your region, the United States, and any other jurisdiction where Microsoft or its affiliates, subsidiaries, or service providers operate facilities.

Microsoft Corporation complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF)

we implement legal safeguards-such as standard contractual clauses approved by the European Commission

you can view and clear your stored search and chat history on your privacy dashboard

You can request access to , erasure of , and updates to your personal data.

If Microsoft obtained your consent to use your personal data, you can withdraw that consent at any time.

You can also object to or restrict the use of your personal data by Microsoft.