Salesforce Service Cloud · Agentic Access

Salesforce Service Cloud Agentic Access

x-agentic-access generated

Salesforce Service Cloud exposes 18 API operations that an AI agent could call, of which 7 are state-changing ‘acting’ operations. This is a recommended x-agentic-access execution contract — the scope, audience, consequence tier, short-lived token constraints, and escalation each action should carry before it is handed to an autonomous agent.

By consequence: 11 read, 6 write, and 1 physical.

Contracts are classified heuristically from the provider’s OpenAPI and refresh on every APIs.io network build; audience is bound per deployment. The model follows Curity’s Access Intelligence (apidays Munich 2026). Browse every provider’s agent contracts at agentic-access.apis.io.

Case ManagementCRMCustomer ServiceHelp DeskSupportTicketing

Operations: 18 Acting: 7 Human-in-the-loop: 0 Method: generated

By consequence

read 11 write 6 physical 1

Highest-consequence actions

The physical and safety-critical operations an agent could invoke — the ones that most warrant scoped tokens, tight TTLs, and escalation. Full per-operation contracts are in the source below.

Method	Path	Consequence	Human-in-loop
POST	/Chasitor/ChatMessage	physical	conditional

Source

Agentic Access

generated: '2026-07-15'
method: generated
source: openapi/salesforce-live-agent-openapi.yml, openapi/salesforce-service-cloud-rest-openapi.yml
description: Recommended x-agentic-access execution contracts, classified heuristically from
  the OpenAPI. A governance starting point for exposing this API to AI agents — review and bind
  audience per deployment. See research/curity/agentic-governance/.
summary:
  operations: 18
  by_action_class:
    connected: 11
    acting: 7
  by_consequence:
    read: 11
    write: 6
    physical: 1
  human_in_the_loop_required: 0
operations:
- path: /System/SessionId
  method: get
  operationId: getSessionId
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /Chasitor/ChasitorInit
  method: post
  operationId: initiateChatSession
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /System/Messages
  method: get
  operationId: getMessages
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /Chasitor/ChatMessage
  method: post
  operationId: sendChatMessage
  x-agentic-access:
    action-class: acting
    consequence: physical
    subject: required
    audience: null
    token:
      max-ttl: 300
      exchange: true
      purpose-required: true
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /Visitor/Availability
  method: get
  operationId: checkAvailability
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /Visitor/Settings
  method: get
  operationId: getSettings
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /Chasitor/ChatEnd
  method: post
  operationId: endChat
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /sobjects/Case
  method: get
  operationId: getCaseInfo
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /sobjects/Case
  method: post
  operationId: createCase
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /sobjects/Case/{caseId}
  method: get
  operationId: getCaseById
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /sobjects/Case/{caseId}
  method: patch
  operationId: updateCase
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /sobjects/Case/{caseId}
  method: delete
  operationId: deleteCase
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /sobjects/Contact
  method: get
  operationId: getContactInfo
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /sobjects/Contact
  method: post
  operationId: createContact
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /sobjects/Account
  method: get
  operationId: getAccountInfo
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /sobjects/Knowledge__kav
  method: get
  operationId: getKnowledgeArticleInfo
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /query
  method: get
  operationId: executeQuery
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /search
  method: get
  operationId: executeSearch
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none