Vendia · Service Levels

Vendia service levels

Figures are quoted from the pages listed in sources. Guarantees are what the provider promises. Observed figures are what the provider reports about itself. APIs.io runs no monitors and has not measured or verified any of them. Read 2026-11-02.

Not an SLA4OAI document. This provider has no OpenAPI, which the format requires.

Promised uptime

Commitments on the provider's own SLA page.

99.9% Enterprise Plan equal to or greater than 99.9%
monthly · source
Credits: for each period of downtime lasting longer than one hour, Vendia will credit Customer 5% of Monthly Service fees prorated for each period of 30 or more consecutive minutes of downtime; provided that no more than one such credit will accrue per day.
Response: Same business day for issues prioritized as “critical” (aka P1) by Vendia. Within two business days for issues prioritized as “high” (aka P2) by Vendia. Within two weeks for issues prioritized as “medium” (aka P3) by Vendia.
99% Individual Plan equal to or greater than 99%
monthly · source
Credits: for each period of downtime lasting longer than one hour, Vendia will credit Customer 5% of Monthly Service fees prorated for each period of 30 or more consecutive minutes of downtime; provided that no more than one such credit will accrue per day.

Reported uptime

What the provider says about itself, usually on its status page. It is not a promise, and periods differ, so don't compare or rank these.

Not checked: we read no status page for this provider.

Document

Download YAML · format: SLA4OAI 1.0.0 Draft, extended with x-apis-io-*