Mindtickle · Service Levels

Mindtickle service levels

Figures are quoted from the pages listed in sources. Guarantees are what the provider promises. Observed figures are what the provider reports about itself. APIs.io runs no monitors and has not measured or verified any of them. Read 2026-11-02.

Promised uptime

Commitments on the provider's own SLA page.

99.9% Mindtickle will use commercially reasonable efforts to make Mindtickle Platform available with a Monthly Uptime Percentage (defined below) of at least 99.9%, over any calendar month

Mindtickle Platform · calendar month · source

Credits: Service Credits are calculated as a percentage of the charges for Subscription Fees paid by Customer (excluding one-time payments such as Professional service charge, Single-Sign-On charges, integration charges, etc.) for Mindtickle Platform for the agreed calendar month in which the Unavailability occurred in accordance with the schedule below. Monthly uptime percentage Service credit percentage 99.1% to 99.8% 1% 95.1% to 99.0% 10% 90.1% to 95.0% 20% Less than 90.0% 30%

Response: Mindtickle’s standard RTO is 12 hours

Reported uptime

What the provider says about itself, usually on its status page. It is not a promise, and periods differ, so don't compare or rank these.

Not checked: we read no status page for this provider.

Document

Download YAML · format: SLA4OAI 1.0.0 Draft, extended with x-apis-io-*