DoseSpot · Service Levels

DoseSpot service levels

Figures are quoted from the pages listed in sources. Guarantees are what the provider promises. Observed figures are what the provider reports about itself. APIs.io runs no monitors and has not measured or verified any of them. Read 2026-11-02.

Promised uptime

Commitments on the provider's own SLA page.

99.9% PRN targets a 99.9% Platform uptime, calculated monthly (the “ Uptime Target “).

Platform · monthly · source

Credits: If the Monthly Uptime Percentage fails to meet PRN’s service commitment as defined herein, Client will be eligible to receive a Service Credit, outlined below: Monthly Uptime Percentage Service Credit 99.5% or above None Between 99.0% and 99.5% 10% of monthly service charges or $10,000, whichever is smaller At or below 99.0% 25% of monthly service charges or $10,000, whichever is smaller

Response: Severe Service is unavailable or a substantial subset of functionality is unavailable without a workaround, security issues, or data integrity issues. 2 hours High Intermittent issues, issues with system performance, and issues with available workarounds. 4 hours Medium Any other bugs and issues that are not considered as Severe and High. 2 business days Low Enhancements, tech questions 4 business days

Reported uptime

What the provider says about itself, usually on its status page. It is not a promise, and periods differ, so don't compare or rank these.

Not checked: we read no status page for this provider.

Document

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