Customer.io · Service Levels
Customer.io service levels
Synthetic. SYNTHETIC BASE. No service level was found on the provider's pages, or none was checked. This document was generated from its published plans and rate limits to start a conversation. It holds no uptime promise and no measurement, and it is not a statement by the provider.
Promised uptime
Commitments on the provider's own SLA page.
Not checked: we hold no SLA page for this provider.
Reported uptime
What the provider says about itself, usually on its status page. It is not a promise, and periods differ, so don't compare or rank these.
Not checked: we read no status page for this provider.
Limits as documented
3,000 requests per 3 seconds. This is a soft limit.
10 requests per second.
Transactional sends go through the same ingress as the Track and Pipelines APIs and share their soft limit.
1 request every 10 seconds.
Document
Download YAML · format: SLA4OAI 1.0.0 Draft, extended with x-apis-io-*