Auth0 · Service Levels
Auth0 service levels
Figures are quoted from the pages listed in sources. Guarantees are what the provider promises. Observed figures are what the provider reports about itself. APIs.io runs no monitors and has not measured or verified any of them. Read 2026-11-02.
Promised uptime
Commitments on the provider's own SLA page.
Not checked: we hold no SLA page for this provider.
Reported uptime
What the provider says about itself, usually on its status page. It is not a promise, and periods differ, so don't compare or rank these.
99.99% Past 12 months : 99.99% uptime
Limits as documented
If one IP address makes 20 login attempts in one minute to the same user account, the rate limit comes into effect.
After that, Auth0 allows the user 10 attempts per minute.
If you attempt to send more than 10 SMS messages to your device within one hour, you will receive an error message about a rate limit exception.
three Public Performance Burst modifiers (2x, 3x, and 4x) allowing 200, 300, and 400 RPS, respectively, for the Authentication API for up to 48 hours monthly
includes a burst (peak) performance capacity up to 30x (3,000 RPS) or 60x (6,000 RPS) for up to 80 hours per month
Base capacity: 1,500 RPS for full month
Burst/peak capacity: 3,000 RPS for up to 80 hours a month
Public Cloud 250
Tier Dev Private Cloud 100
Private Cloud Basic 100 RPS (1x) 200
Private Cloud Performance 500 RPS (5x) 400
Private Cloud Performance 1500 RPS (15x) 1200
With an environment limit of 1500 rps, Tenant 1 at 1400 rps and Tenant 2 at 900 rps (combined 2300 rps) will result in 800 requests being rate limited.
the default enterprise request limit of 100 RPS
Document
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