Zayo Trust Center

specification: API Commons TrustCenter
specificationVersion: '0.1'
provider: Zayo Group Holdings
providerId: zayo-group
generated: '2026-09-06'
method: searched
source: https://trust.zayo.com
http_status: 200
description: >-
  Zayo operates a dedicated trust centre at trust.zayo.com covering data protection and
  privacy, governance, risk and resilience, and its security programme, with a named
  security-compliance page listing actual certifications and their scope. It is unusually
  candid: Zayo states plainly which products are certified and which are not, and why.
trust_center:
  url: https://trust.zayo.com
  sections:
  - name: Data Protection and Privacy
    url: https://trust.zayo.com/data-protection-privacy/
    pages:
    - https://trust.zayo.com/data-protection-privacy/cookie-statement/
    - https://trust.zayo.com/data-protection-privacy/interactions-with-customer-data/
    - https://trust.zayo.com/data-protection-privacy/privacy-statement/
    - https://trust.zayo.com/data-protection-privacy/purpose-of-data-collected/
    - https://trust.zayo.com/data-protection-privacy/types-of-data-we-collect/
  - name: Governance
    url: https://trust.zayo.com/governance/
    pages:
    - https://trust.zayo.com/governance/commitment-to-trust-and-transparency/
    - https://trust.zayo.com/governance/policies-and-standards/
    - https://trust.zayo.com/governance/policies-and-standards/acceptable-use-policy/
    - https://trust.zayo.com/governance/policies-and-standards/anti-corruption-policy/
    - https://trust.zayo.com/governance/policies-and-standards/code-of-conduct/
    - https://trust.zayo.com/governance/policies-and-standards/environmental-policy/
    - https://trust.zayo.com/governance/policies-and-standards/esg-statement/
    - https://trust.zayo.com/governance/policies-and-standards/modern-slavery-human-trafficking-policy/
    - https://trust.zayo.com/governance/policies-and-standards/privacy-policy/
  - name: Risk and Resilience
    url: https://trust.zayo.com/risk-resilience/
    pages:
    - https://trust.zayo.com/risk-resilience/enterprise-resilience/
    - https://trust.zayo.com/risk-resilience/incident-response/
    - https://trust.zayo.com/risk-resilience/risk-management/
    - https://trust.zayo.com/risk-resilience/security-notifications/
    - https://trust.zayo.com/risk-resilience/third-party-risk-management/
    - https://trust.zayo.com/risk-resilience/vulnerability-management/
  - name: Security Program
    url: https://trust.zayo.com/security-program/
    pages:
    - https://trust.zayo.com/security-program/security-awareness-training/
    - https://trust.zayo.com/security-program/security-compliance/
    - https://trust.zayo.com/security-program/security-compliance/international-regulatory-compliance/
    - https://trust.zayo.com/security-program/security-compliance/section-889-of-the-national-defense-authorization-act-ndaa-statement-of-compliance/
  - name: Support
    url: https://trust.zayo.com/support/
    pages:
    - https://trust.zayo.com/support/complementary-user-entity-controls/
    - https://trust.zayo.com/support/faqs/
compliance:
  page: https://trust.zayo.com/security-program/security-compliance/
  provider_last_updated: '2026-05-27'
  frameworks:
  - name: Common Control Framework (CCF)
    note: Zayo's own control framework, organised into control families.
  - name: Unified Compliance Framework (UCF)
    note: >-
      Zayo states it follows the UCF, which harmonises "key standards including ISO, NIST, SOC
      1 and 2, PCI-DSS, and more" and "laws, regulations, and directives, including CCPA/CPRA,
      DORA, FedRAMP, GDPR, NIS2, TSA, and others". These are framework alignments Zayo maps to,
      not certifications it claims to hold.
  certifications:
  - name: ISO/IEC 27001
    scope: Zayo Europe, France and the United Kingdom
    status: held
  - name: ISO 9001
    scope: Zayo Europe, France and the United Kingdom
    status: held
  - name: ISO 14001
    scope: Zayo Europe, France and the United Kingdom
    status: held
  - name: ISO 45001
    scope: Zayo Europe, France and the United Kingdom
    status: held
  - name: ISO 20243
    scope: Listed among current certifications
    status: held
  - name: SOC 2
    scope: Zayo Group, LLC — Managed Edge and Canadian voice services
    status: held
    artifact: 2025 Zayo Managed Edge SOC 2 audit executive summary, published on the page
  - name: Section 889 NDAA
    scope: Company-wide
    status: statement of compliance
  stated_exclusion: >-
    "Zayo does not hold security certifications for its network transport products, as we do
    not collect, store, or process customer data." Zayo says a company-wide certification
    effort for its other products and services began in 2025, with a third party engaged to
    mature the programme across the US, Canada and European markets.
  api_relevance: >-
    None of the named certifications is scoped to the developer API at api.zayo.com. The API
    handles customer quotes, orders, tickets and invoices, which is exactly the customer data
    the network-transport exclusion says Zayo does not process — the certification scope and
    the API surface do not currently meet.
evidence:
- url: https://trust.zayo.com
  status: 200
  fetched: '2026-09-06'
- url: https://trust.zayo.com/security-program/security-compliance/
  status: 200
  fetched: '2026-09-06'
  keywords:
  - ISO 27001
  - SOC 2
  - Unified Compliance Framework
  - FedRAMP
  - PCI-DSS
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com