Trainline Trust Center

generated: '2026-07-28'
method: searched
probe: true
url: https://www.thetrainline.com/terms/security
title: Trainline Security Overview
note: >-
  Trainline runs no vendor trust portal (no trust.thetrainline.com, no Vanta/Drata/SafeBase
  page, no security.thetrainline.com). Its published trust surface is a single consumer-facing
  "Trainline Security Overview" page under the terms tree. It is unusually substantive for that
  format — it names certifications with certificate numbers, an uptime commitment, the hosting
  provider and data residency, and a vulnerability reporting address — so it is captured here as
  the trust-centre equivalent. There is no partner/API-specific trust pack published, and no
  downloadable evidence (no SOC 2 report, no ISO certificate PDF, no CAIQ/SIG, no subprocessor list).
certifications:
  - name: PCI DSS Level 1
    scope: both as a merchant and as a service provider
    quote: "Trainline are PCI Level 1 compliant both as a merchant and as a service provider"
    certificate_number: null
  - name: ISO/IEC 27001
    scope: Information Security Management Systems
    certificate_number: IS 775108
  - name: ISO 22301
    scope: Business Continuity Management Systems
    certificate_number: BCMS 763415
regulatory:
  - name: UK GDPR / EU GDPR
    posture: >-
      "We're strong advocates of the GDPR and believe that the transparency it delivers around
      the management and use of personal data is great for our customers, partners and our staff."
    privacy_policy: https://www.thetrainline.com/terms/privacy
    data_subject_contact: DPO@thetrainline.com
  - name: Modern Slavery Act (UK)
    posture: statement published in the site footer
not_published:
  - SOC 2 Type I / Type II
  - ISO 27017 / ISO 27018
  - Cyber Essentials / Cyber Essentials Plus
  - HIPAA
  - FedRAMP
  - CSA STAR / CAIQ
  - subprocessor list
  - downloadable audit evidence or NDA-gated evidence portal
infrastructure:
  hosting: Amazon Web Services (AWS)
  data_residency: European Economic Area (EEA)
  quote: >-
    "We protect our systems and your data within industry-leading, accredited data centres,
    operated by Amazon Web Services (AWS), which are located in the European Economic Area (EEA)."
  resilience: >-
    "Our systems are mirrored across multiple sites (AWS availability zones), each of which have
    backup power supplies and networks."
availability_commitment:
  uptime_target: 99.9%
  quote: >-
    "We provide a commitment to our customers that our services will achieve at least 99.9%
    operational uptime."
  scope: consumer services as described on the security overview page; no API-specific SLA is published
  contractual: false
controls:
  governance: dedicated Information Security team
  personnel: BPSS security screening for all staff, contractors and temporary workers
  training: regular security and privacy training for all staff; annual secure code training for engineers
  supply_chain: Supplier Security team; compliance screening and contractual security/data-privacy obligations
  operational: Advanced Web Application Firewall, DDoS protection, bot management, anti-virus/anti-malware, IDS/IPS, 24/7 SOC
  secure_sdlc: BSIMM-based software security programme; static and dynamic code analysis
evidence:
  - source: https://www.thetrainline.com/terms/security
    status: 200
    keywords: [pci level 1, iso 27001, iso 22301, gdpr, information security, penetration testing, soc]
  - source: https://trust.thetrainline.com
    status: 000
    note: does not resolve
  - source: https://www.trainlinegroup.com/security
    status: 404