Modal Labs Trust Center

generated: '2026-09-18'
method: searched
source: https://modal.com/docs/guide/security + https://trust.modal.com/
provider: Modal
providerId: modal-labs
description: >-
  Modal runs a Vanta-hosted security portal at trust.modal.com where the SOC 2
  Type 2 report is requested under NDA, and documents its compliance posture in
  the public docs. The portal itself is a client-rendered SPA — every
  certification recorded here is read from Modal's own first-party
  documentation, not scraped from the portal.
url: https://trust.modal.com/
platform: Vanta
platform_evidence: >-
  content-location header resolves to
  assets.vanta.com/static/index-trust-report.<hash>.html; probed 2026-09-18, HTTP 200.
access: >-
  Report access is gated — "Go to our Security Portal to request access to the
  report."
certifications:
- name: SOC 2 Type 2
  status: achieved
  evidence: >-
    "We have successfully completed a System and Organization Controls (SOC) 2
    Type 2 audit."
  report_url: https://trust.modal.com/
  announcement: https://modal.com/blog/soc2type2
  public_report: false
- name: HIPAA
  status: supported-via-BAA
  evidence: >-
    "Modal's services can be used in a HIPAA compliant manner... To use Modal
    services for HIPAA-compliant workloads, a Business Associate Agreement (BAA)
    should be established with us prior to submission of any PHI. This is
    available on our Enterprise plan."
  note: >-
    Modal is explicit that there is no official HIPAA certification and that
    scope is partial: Volumes v1, Images (excluding Filesystem and Directory
    Snapshots), Memory Snapshots and user code are OUT of BAA scope. Volumes v2
    are in scope.
  url: https://modal.com/docs/guide/security
- name: PCI DSS
  status: not-applicable
  evidence: >-
    Modal does not store or process credit card information; card handling is
    delegated to Stripe, which is certified as a PCI Level 1 Service Provider.
  url: https://modal.com/docs/guide/security
programs:
- name: Audit logs
  url: https://modal.com/docs/guide/audit-logs
  note: Workspace audit logs, Enterprise plan.
- name: Data residency
  url: https://modal.com/docs/guide/data-residency
- name: Customer-supplied encryption keys
  url: https://modal.com/docs/guide/customer-supplied-encryption-keys
  status: Alpha
- name: Role-Based Access Control
  url: https://modal.com/docs/guide/rbac
- name: SSO
  url: https://modal.com/docs/guide/okta-sso
  note: Okta, Microsoft Entra and custom SAML SSO are documented separately.
data_handling:
  zero_data_retention_surface: >-
    Modal Inference endpoints are documented as zero data retention — request and
    response payloads are never written to disk.
  function_io_retention: Up to 7 days, encrypted at rest, then deleted.
  log_retention: 1 day (Starter), 30 days (Team), configurable (Enterprise).
  commitment: >-
    "Modal will never access or use: your source code; the inputs or outputs to
    your Modal Functions; any data you store in Modal, such as in Images or
    Volumes."
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com