Metricstream Trust Center

generated: '2026-08-25'
method: searched
probe: true
source: https://www.metricstream.com/about-us/trust-center.htm
url: https://www.metricstream.com/about-us/trust-center.htm
summary: >-
  MetricStream publishes a real Trust Center organised around three areas — Reliability and
  Performance, Security and Privacy, and Compliance. Evidence is claim-plus-request: the named
  certifications are stated in a downloadable security-standards document, and the actual SOC 2 /
  compliance reports are behind request forms.
certifications:
- name: ISO 27001
  type: certification
  source: https://assets.metricstream.com/pdf/security-standards-metricstream-cloud-v1.pdf
- name: SOC 2 Type II
  type: attestation
  source: https://assets.metricstream.com/pdf/security-standards-metricstream-cloud-v1.pdf
- name: HIPAA
  type: attestation
  source: https://assets.metricstream.com/pdf/security-standards-metricstream-cloud-v1.pdf
audit_cadence: annual, certified third-party security assessors
resources:
- name: Security Standards for MetricStream Cloud (Ver 1.2, effective 2024-01-11)
  url: https://assets.metricstream.com/pdf/security-standards-metricstream-cloud-v1.pdf
  status: 200
  gated: false
  note: >-
    Publicly served from MetricStream's own CDN and linked from the Trust Center, though the document
    itself is marked proprietary/confidential on its cover page.
- name: Shared Responsibility and Cloud Security
  url: https://www.metricstream.com/shared-responsibility-and-cloud-security
  status: 200
  gated: false
- name: Request Security Report
  url: https://info.metricstream.com/security-and-compliance.html
  status: 200
  gated: true
  note: lead form
- name: Request Compliance Reports
  url: https://info.metricstream.com/compliance-report-request.html
  status: 200
  gated: true
  note: lead form
- name: Privacy Policy
  url: https://www.metricstream.com/about-us/privacy-policy.htm
  status: 200
  gated: false
- name: Performance and Scalability whitepaper
  url: https://info.metricstream.com/performance-and-scalability-white-paper.html
  gated: true
security_advisory_practice: >-
  Historic CVE advisories (Apache Log4j CVE-2021-44228, Spring4Shell, the Okta/Lapsus$ incident) were
  published as Trust Center links rather than on a status service.
vulnerability_management_published: true
vulnerability_management_note: >-
  The Security Standards document publishes concrete remediation SLAs — monthly vulnerability
  assessments, critical vulnerabilities closed "as soon as possible without any undue delay" with a
  verification rescan, high severity within 30 days, medium/low prioritised by customer impact —
  and a 48-hour breach/incident notification commitment. That is a stronger published commitment
  than most vendors make, and it is the reason the vulnerability-disclosure gap below is notable.
corrections:
  note: >-
    An earlier automated pass on this repo recorded "PCI DSS, HIPAA, GDPR" as MetricStream
    certifications. Those strings come from the site's Solutions > Frameworks navigation (CCPA, CMMC,
    COSO, HIPAA, ISO, NIST, PCI DSS) — regulatory content MetricStream SELLS, not certifications it
    HOLDS. Corrected by hand against the Security Standards document on 2026-08-25.