Elium Trust Center

generated: '2026-08-17'
method: searched
probe: true
source: https://elium.com/trust
url: https://elium.com/trust
http_status: 200
probed: '2026-08-17'
sections:
  overview: https://elium.com/trust
  resources: https://elium.com/trust/resources
  controls: https://elium.com/trust/controls
  subprocessors: https://elium.com/trust/subprocessors
  updates: https://elium.com/trust/updates
security_contact: security@elium.com
security_contact_note: >-
  Published as a mailto link on both the trust overview ("Contact our security team") and the controls page
  ("Email security team"). Elium states the mailbox "handles vendor reviews, RFPs, audits, and architecture
  questions".
certifications:
- ISO/IEC 27001:2022
- SecNumCloud
- GDPR
- EU AI Act
- EcoVadis Silver
certifications_not_claimed: [SOC 2, HIPAA, PCI DSS, FedRAMP, HDS]
documents_on_request:
  count: 8
  process: >-
    "Request the DPA in the Resources section above. We aim to counter-sign within five working days."
  documents:
  - Elium AI - technical details
  - ISO 27001 certificate
  - Statement of Applicability (ISO 27002:2022)
  - Penetration test report (2025)
  - Penetration test report (2024)
  - Cyber insurance certificate (2026)
  - Data Processing Agreement
  - List of third-party providers
  note: >-
    None of the eight is downloadable without a request - the certificate itself, the SoA and both
    penetration-test reports are gated behind a form. Only the certification names are public.
controls:
  url: https://elium.com/trust/controls
  domains: [Physical Security, Network Security, Data Security, General Data Protection, Quality & Service,
    Reversibility, 'Backup & Recovery']
  highlights:
  - control: Encryption in transit
    detail: >-
      "All data transfers enforce a secure connection (HTTPS with TLS 1.3 or TLS 1.2, using strong cipher
      suites including AES-256-GCM and ChaCha20-Poly1305)."
  - control: Security audits
    detail: >-
      "Penetration tests are conducted regularly by independent third parties and vulnerability scans are
      automated. Findings are assessed and remediated per defined SLAs."
  - control: Incident management
    detail: >-
      Severity classification, coordinated response, customer notification, and "priority-based SLAs with
      defined acknowledgement and resolution targets"; every incident triggers a post-incident root-cause
      and lessons-learned review.
  - control: Enterprise SSO
    detail: >-
      "SAML2 and OpenID connectors are available for seamless enterprise SSO integration, including
      ADFS/Microsoft."
  - control: Support team access
    detail: >-
      Support access to a customer platform requires professional SSO, MFA and a time-limited random
      password, with an audit-trail notification to both the employee and the customer's administrators.
  - control: Availability
    detail: >-
      "The monthly uptime rate is guaranteed and monitored by an external service. Availability metrics are
      published and contractually committed."
  - control: Audit log
    detail: Administrative and security events are preserved in a tamper-evident audit log.
data_residency:
  default: European Union - Google Cloud Platform, Belgium region, with redundancy across European data centres
  sovereign: 3DS Outscale sovereign French cloud (SecNumCloud-qualified)
  on_premise: supported (https://elium.com/on-premise)
  policy: Hosting region is set per tenant and never mixed.
ai_data_policy: >-
  "Customer content is never used to train or fine-tune models - ours or our providers'. Generative-AI calls
  run with zero data retention contractually enforced with every LLM provider."
subprocessors:
  url: https://elium.com/trust/subprocessors
  count: 22
  named:
  - {name: Google Cloud Platform, region: EU, role: default compute and storage}
  - {name: Aiven, region: EU, role: managed database hosting}
  - {name: 3DS Outscale, region: EU (France), role: sovereign SecNumCloud-qualified cloud}
  - {name: SparkPost, region: 'EU (Belgium)', role: email processing}
  - {name: Mixpanel, region: 'EU (Netherlands)', role: product analytics}
  - {name: Datadog, region: 'EU (Germany)', role: application logs}
status_page: https://status.elium.com/
evidence:
- {source: 'https://elium.com/trust', http_status: 200, keywords: [ISO/IEC 27001:2022, SecNumCloud, GDPR,
      EU AI Act, EcoVadis Silver, trust center, security@elium.com]}
- {source: 'https://elium.com/trust/controls', http_status: 200, keywords: [penetration tests, vulnerability
      scans, incident management, TLS 1.3, SAML2, OpenID, audit log, uptime]}
- {source: 'https://elium.com/trust/subprocessors', http_status: 200}