Conviva Trust Center

generated: '2026-08-01'
method: searched
probe: true
source: https://www.conviva.ai/security/
url: https://www.conviva.ai/security/
name: Conviva Trust Center
description: >-
  Conviva publishes a Trust Center page covering compliance certification, data protection,
  encryption, access management, monitoring and vulnerability management. It is a narrative
  trust page, not a document-portal trust center (no SafeBase/Vanta/Drata portal, no
  downloadable audit reports behind an NDA request flow).

# Only ISO/IEC 27001:2022 is claimed as Conviva's OWN certification. SOC 1 / SOC 2 are
# explicitly attributed to the third-party cloud platforms Conviva hosts on, NOT to Conviva.
certifications:
- name: ISO/IEC 27001:2022
  scope: Conviva (own certification)
  evidence: >-
    "Conviva is certified under ISO/IEC 27001:2022, the globally recognized standard for
    information security management systems (ISMS)."
regulatory_compliance:
- name: GDPR
  evidence: "Conviva's services are compliant with the EU General Data Protection Regulation (GDPR)"
- name: UK GDPR
  evidence: "Conviva's services are compliant with ... UK GDPR"
- name: CCPA
  evidence: "Conviva's services are compliant with ... the California Consumer Privacy Act (CCPA)"

inherited_certifications:
- name: SOC 1
  scope: third-party cloud hosting platforms (not Conviva)
- name: SOC 2
  scope: third-party cloud hosting platforms (not Conviva)
- name: ISO 27001
  scope: third-party cloud hosting platforms (not Conviva)
inherited_note: >-
  "Conviva hosts its cloud infrastructure on trusted third-party platforms that comply with
  industry-recognized standards such as SOC 1, SOC 2, and ISO 27001, among others." This is an
  inherited-control statement about hosting providers, not a Conviva audit report.

practices:
  encryption: In-transit and at-rest encryption of customer data.
  access_management: Multi-factor authentication and role-based access control.
  monitoring: Continuous monitoring for security threats, performance issues and service disruption.
  vulnerability_management:
    third_party_testing: Annual third-party penetration testing.
    scanning: Continuous scanning of applications and infrastructure for vulnerabilities.
  data_transfers: Standard Contractual Clauses (SCCs) for personal data transfers outside the EEA and UK.

contacts:
  privacy: privacy@conviva.ai
  support: support@conviva.com
  security_disclosure: null   # no dedicated security@ address or coordinated-disclosure channel published

related:
  privacy_policy: https://legal.conviva.ai/privacy-policy/
  terms_of_use: https://legal.conviva.ai/terms-of-use/
  gdpr: https://legal.conviva.ai/gdpr/
  cookie_policy: https://legal.conviva.ai/cookie-policy/
  ccpa: https://legal.conviva.ai/ccpa-page/
  subprocessors: https://legal.conviva.ai/conviva-subprocessors/
  privacy_request_portal: https://privacyportal.onetrust.com/webform/68049a8d-acc0-4473-b871-a599fe9c9650/2a3e0a9e-438d-4a49-8a69-ca9d5d423428
  status_page: https://status.conviva.com/

gaps:
- No /.well-known/security.txt on conviva.com, conviva.ai, docs.conviva.ai or api.conviva.com (all 404).
- No published coordinated vulnerability disclosure policy, bug bounty, or security@ reporting address.
- SOC 2 is inherited from hosting providers only; Conviva publishes no SOC 2 report of its own.

x-evidence:
  fetched: '2026-08-01'
  url: https://www.conviva.ai/security/
  http_status: 200
  emails_decoded_from: Cloudflare data-cfemail obfuscation on the page