Bugsnag Trust Center

generated: '2026-09-17'
method: searched
source: >-
  https://smartbear.com/security/ , https://trust.smartbear.com ,
  https://docs.bugsnag.com/security/overview/
trust_center:
  url: https://trust.smartbear.com
  operator: SmartBear Software
  probed: '2026-09-17'
  http_status: 403
  http_status_note: >-
    403 to a plain crawler with a browser User-Agent — a Cloudflare interstitial
    ("Just a moment..."), not a missing page. The trust centre is linked twice
    from https://smartbear.com/security/ (HTTP 200), which is the readable
    surface and the source of the certifications below.
certifications:
  - name: SOC 2
    scope: Service Organization Control
    evidence: https://smartbear.com/security/
  - name: ISO/IEC 27001
    scope: Information Security Management
    evidence: https://smartbear.com/security/
  - name: NIST CSF
    scope: Cybersecurity Framework alignment
    evidence: https://smartbear.com/security/
privacy:
  regimes:
    - GDPR
    - CCPA
  privacy_policy: https://smartbear.com/privacy/
program:
  governance: Formal Information Security Program, reviewed regularly.
  independent_assurance: Regular independent third-party assessments.
  data_protection:
    - Data classified and protected by sensitivity.
    - Encryption in transit and at rest.
    - Least-privilege access to customer data.
  access_control:
    - MFA for administrative and sensitive access.
    - Periodic access reviews.
  secure_sdlc:
    - Secure design and architecture reviews.
    - Code scanning and dependency analysis.
    - Vulnerability management and remediation.
  incident_response: Formal Incident Response Program with centralized logging and alerting.
  third_party: Vendor assessment before onboarding and ongoing monitoring of critical suppliers.
  ai_governance:
    - Approved AI tools and use cases.
    - Restrictions on sharing confidential or customer data with AI systems.
    - Oversight by security, legal and privacy stakeholders.
product_security:
  source: https://docs.bugsnag.com/security/overview/
  hosting: Google Cloud Platform (US data centers)
  inherited_datacenter_attestations:
    - SSAE 16
    - PCI DSS Level 1
    - ISO 9001
    - ISO 27001
  penetration_testing: Regular third-party penetration tests of the production network.
  firewall_rules_doc: https://docs.bugsnag.com/security/
  note: >-
    The data-centre attestations belong to Google Cloud as cited by BugSnag, not
    to BugSnag itself.