Zoho · Schema

emailThreadSendReply

AnalyticsCollaborationCRMCustomer ServiceEmailFinanceHuman ResourcesProject ManagementZoho

Properties

Name Type Description
ticketStatus stringnull Status of the ticket. Includes the custom statuses configured in your help desk portal.
attachmentIds nullarray
to stringnull To email ID in the thread, applicable only for @EMAIL@ channel
fromEmailAddress stringnull Mandatory parameter for creating an email thread. Applicable for @EMAIL@, @ONLINE_CHAT@, @OFFLINE_CHAT@, @CUSTOMERPORTAL@, and @FORUMS@ channels.
contentType stringnull Formatting type of the content. Applicable only for the @EMAIL@ channel. Values supported are @html@ and @plainText@ (default).
isForward booleannull Key that returns if the thread was sent as a forward. Applicable only for the @EMAIL@ channel.
View JSON Schema on GitHub

JSON Schema

zoho-email-thread-send-reply-schema.json Raw ↑
{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "https://raw.githubusercontent.com/api-evangelist/zoho/main/json-schema/zoho-email-thread-send-reply-schema.json",
  "title": "emailThreadSendReply",
  "x-generated": "2026-10-04",
  "x-method": "derived",
  "x-generator": "derive-json-schema.py",
  "x-source": "openapi/zoho-thread-api-openapi.yml#/components/schemas/emailThreadSendReply",
  "additionalProperties": false,
  "allOf": [
    {
      "$ref": "./Thread.json#/components/schemas/commonSendReplyJson"
    },
    {
      "type": [
        "null",
        "object"
      ],
      "properties": {
        "ticketStatus": {
          "type": [
            "string",
            "null"
          ],
          "description": "Status of the ticket. Includes the custom statuses configured in your help desk portal.",
          "x-dynamic-enum": true
        },
        "attachmentIds": {
          "type": [
            "null",
            "array"
          ],
          "items": {
            "type": [
              "string",
              "null",
              "integer"
            ],
            "format": "int64",
            "pattern": "([0-9]+)"
          },
          "uniqueItems": false
        },
        "to": {
          "type": [
            "string",
            "null"
          ],
          "description": "To email ID in the thread, applicable only for @EMAIL@ channel",
          "maxLength": 13000,
          "minLength": 0,
          "pattern": "(^((.*?)((<)*?[a-zA-Z0-9]([\\w\\-.+]*)@([\\w\\-.]*)(\\.[a-zA-Z]{2,22}(.[a-zA-Z]{2}){0,2})(>)*?(\\s)*((,|;)\\s*)?))+|^$)"
        },
        "fromEmailAddress": {
          "type": [
            "string",
            "null"
          ],
          "description": "Mandatory parameter for creating an email thread. Applicable for @EMAIL@, @ONLINE_CHAT@, @OFFLINE_CHAT@, @CUSTOMERPORTAL@, and @FORUMS@ channels.",
          "maxLength": 300,
          "minLength": 0,
          "pattern": "^[a-zA-Z0-9\\_]([a-zA-Z0-9\\_\\+\\-\\.\\'&]*)@(?=.{4,256}$)(([a-zA-Z0-9]+)(([\\-\\_]*[a-zA-Z0-9])*)[\\.])+[a-zA-Z]{2,22}$"
        },
        "contentType": {
          "type": [
            "string",
            "null"
          ],
          "description": "Formatting type of the content. Applicable only for the @EMAIL@ channel. Values supported are @html@ and @plainText@ (default).",
          "enum": [
            "html",
            "plainText",
            "text/html"
          ],
          "maxLength": 100,
          "minLength": 0
        },
        "isForward": {
          "type": [
            "boolean",
            "null"
          ],
          "description": "Key that returns if the thread was sent as a forward. Applicable only for the @EMAIL@ channel."
        }
      }
    },
    {
      "type": "object"
    },
    {
      "type": "object"
    },
    {
      "type": "object",
      "required": [
        "channel",
        "content",
        "fromEmailAddress"
      ]
    }
  ]
}

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