Properties
| Name | Type | Description |
|---|---|---|
| organizationId | string | ID of the contact center organization. It is required to define for the following operations - All bulk save operations |
| id | string | ID of this contact center resource. It should not be specified when creating a new resource. However, it is mandatory when updating a resource. |
| version | integer | The version of this resource. For a newly created resource, it will be 0 unless specified otherwise. |
| name | string | A name for the Work Type. |
| description | string | A description for the Work type code created. |
| workTypeCode | string | Identifier for the Work Type being created. Can be 'WRAP_UP_CODE' or 'IDLE_CODE'. |
| active | boolean | Indicates whether the work type is active or not. |
| systemDefault | boolean | Indicates whether the created resource is system created or not |
| createdTime | integer | Creation time(in epoch millis) of this resource. |
| lastUpdatedTime | integer | Time(in epoch millis) when this resource was last updated. |
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"$id": "#/components/schemas/WorkTypeDTO",
"title": "WorkTypeDTO",
"required": [
"active",
"name",
"workTypeCode"
],
"type": "object",
"properties": {
"organizationId": {
"maxLength": 36,
"minLength": 32,
"pattern": "^[0-9a-fA-F]{8}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{12}$",
"type": "string",
"description": "ID of the contact center organization. It is required to define for the following operations - All bulk save operations",
"format": "uuid",
"example": "f53c8b54-46ca-43f6-ba05-08426a46e23d"
},
"id": {
"type": "string",
"description": "ID of this contact center resource. It should not be specified when creating a new resource. However, it is mandatory when updating a resource.",
"example": "93912f11-6017-404b-bf14-5331890b1797"
},
"version": {
"type": "integer",
"description": "The version of this resource. For a newly created resource, it will be 0 unless specified otherwise.",
"format": "int32",
"example": 1
},
"name": {
"maxLength": 80,
"minLength": 0,
"pattern": "^[a-zA-Z0-9._\\-\\s]*$",
"type": "string",
"description": "A name for the Work Type.",
"example": "Idle Code"
},
"description": {
"maxLength": 255,
"minLength": 0,
"type": "string",
"description": "A description for the Work type code created.",
"example": "This is an 'Idle' work type."
},
"workTypeCode": {
"type": "string",
"description": "Identifier for the Work Type being created. Can be 'WRAP_UP_CODE' or 'IDLE_CODE'. ",
"example": "IDLE_CODE"
},
"active": {
"type": "boolean",
"description": "Indicates whether the work type is active or not.",
"example": false
},
"systemDefault": {
"type": "boolean",
"description": "Indicates whether the created resource is system created or not",
"example": false
},
"createdTime": {
"type": "integer",
"description": "Creation time(in epoch millis) of this resource.",
"format": "int64",
"readOnly": true,
"example": 1617536244000
},
"lastUpdatedTime": {
"type": "integer",
"description": "Time(in epoch millis) when this resource was last updated.",
"format": "int64",
"readOnly": true,
"example": 1617536244000
}
}
}
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