Properties
| Name | Type | Description |
|---|---|---|
| organizationId | string | ID of the contact center organization. This field is required for all bulk save operations. |
| id | string | ID of this contact center resource. It should not be specified when creating a new resource. However, it is mandatory when updating a resource. |
| version | integer | The version of this resource. For a newly created resource, it will be 0 unless specified otherwise. |
| name | string | Indicates the name of the skill. Once created, name cannot be modified. |
| description | string | Indicates the description of the skill. |
| serviceLevelThreshold | integer | Allows to set the time that a customer request can be in a queue before the system flags it as outside the service level. If the agent completes a customer service request within this time interval, t |
| enumSkillValues | array | |
| active | boolean | Indicates the status of the skill whether it is active(when true) or not active(when false). It is required only during a create or an update operation. |
| dynamicSkill | boolean | Indicates whether the skill is a dynamic skill or not. Default value is false. |
| skillType | string | This can be of the following types PROFICIENCY: id = 0 BOOLEAN: id = 1 TEXT: id = 2 ENUM: id = 3 Once created, skillType cannot be modified. |
| createdTime | integer | This is the created time of the entity. |
| lastUpdatedTime | integer | This is the updated time of the entity. |
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"$id": "#/components/schemas/SkillDTO",
"title": "SkillDTO",
"type": "object",
"properties": {
"organizationId": {
"type": "string",
"format": "uuid",
"description": "ID of the contact center organization. This field is required for all bulk save operations.",
"example": "f53c8b54-46ca-43f6-ba05-08426a46e23d",
"maxLength": 36,
"minLength": 32,
"pattern": "^[0-9a-fA-F]{8}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{12}$"
},
"id": {
"type": "string",
"description": "ID of this contact center resource. It should not be specified when creating a new resource. However, it is mandatory when updating a resource.",
"example": "93912f11-6017-404b-bf14-5331890b1797"
},
"version": {
"type": "integer",
"format": "int32",
"description": "The version of this resource. For a newly created resource, it will be 0 unless specified otherwise.",
"example": 1
},
"name": {
"type": "string",
"description": "Indicates the name of the skill. Once created, name cannot be modified.",
"example": "German Speaking",
"maxLength": 80,
"minLength": 0,
"pattern": "^[a-zA-Z0-9,@_.\\-\\s]*$"
},
"description": {
"type": "string",
"description": "Indicates the description of the skill.",
"example": "Skill to speak fluent German.",
"maxLength": 255,
"minLength": 0
},
"serviceLevelThreshold": {
"type": "integer",
"format": "int32",
"description": "Allows to set the time that a customer request can be in a queue before the system flags it as outside the service level. \n\n If the agent completes a customer service request within this time interval, the system considers it within the service level. \nIt is required only for a create or an update operation.",
"example": 0
},
"enumSkillValues": {
"type": "array",
"items": {
"$ref": "#/components/schemas/EnumSkillValueDTO",
"description": "If skillType is enum, the skill can take different sub-values which are defined with this field. For instance, a skill named \"tech support\" may have enumSkillValues for \"windows\", \"macOS\" and \"linux\"."
},
"uniqueItems": true
},
"active": {
"type": "boolean",
"description": "Indicates the status of the skill whether it is active(when true) or not active(when false). It is required only during a create or an update operation.",
"example": true
},
"dynamicSkill": {
"type": "boolean",
"description": "Indicates whether the skill is a dynamic skill or not. Default value is false.",
"example": false
},
"skillType": {
"type": "string",
"description": "This can be of the following types\n\nPROFICIENCY: id = 0\n\nBOOLEAN: id = 1\n\nTEXT: id = 2\n\nENUM: id = 3\n\nOnce created, skillType cannot be modified.\n",
"enum": [
"Proficiency",
"Boolean",
"Text",
"enum"
],
"example": "BOOLEAN"
},
"createdTime": {
"type": "integer",
"format": "int64",
"description": "This is the created time of the entity.",
"example": 123456789
},
"lastUpdatedTime": {
"type": "integer",
"format": "int64",
"description": "This is the updated time of the entity.",
"example": 123456789
}
},
"required": [
"active",
"name",
"serviceLevelThreshold",
"skillType"
]
}
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