Webex · Schema

QueueSkillRequirementDTO

Skill requirement for the queue

CallingCollaborationCommunicationsEnterpriseMessagingVideo Conferencing

Properties

Name	Type	Description
organizationId	string	ID of the contact center organization. This field is required for all bulk save operations.
id	string	ID of this contact center resource. It should not be specified when creating a new resource. However, it is mandatory when updating a resource.
version	integer	The version of this resource. For a newly created resource, it will be 0 unless specified otherwise.
skillId	string	Skill ID reference
skillName	string	Indicates the name of the skill. Once created, name cannot be modified.
skillType	string	This can be of the following types PROFICIENCY: id = 0 BOOLEAN: id = 1 TEXT: id = 2 ENUM: id = 3 Once created, skillType cannot be modified.
condition	string	Indicates a value that represents a skill the agent has.
skillValue	string	A short textual description that represents a skill the agent has.
weight	integer	Weight for proficiency skill requirement
dynamicSkill	boolean	Indicates whether the skill is a dynamic skill or not. Default value is false.
createdTime	integer	This is the created time of the entity.
lastUpdatedTime	integer	This is the updated time of the entity.

View JSON Schema on GitHub

JSON Schema

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/QueueSkillRequirementDTO",
  "title": "QueueSkillRequirementDTO",
  "type": "object",
  "description": "Skill requirement for the queue",
  "properties": {
    "organizationId": {
      "type": "string",
      "format": "uuid",
      "description": "ID of the contact center organization. This field is required for all bulk save operations.",
      "example": "f53c8b54-46ca-43f6-ba05-08426a46e23d",
      "maxLength": 36,
      "minLength": 32,
      "pattern": "^[0-9a-fA-F]{8}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{12}$"
    },
    "id": {
      "type": "string",
      "description": "ID of this contact center resource. It should not be specified when creating a new resource. However, it is mandatory when updating a resource.",
      "example": "93912f11-6017-404b-bf14-5331890b1797"
    },
    "version": {
      "type": "integer",
      "format": "int32",
      "description": "The version of this resource. For a newly created resource, it will be 0 unless specified otherwise.",
      "example": 1
    },
    "skillId": {
      "type": "string",
      "description": "Skill ID reference",
      "example": "af9eecc5-0472-4549-9a83-2afdae0d4ba0",
      "minLength": 1
    },
    "skillName": {
      "type": "string",
      "description": "Indicates the name of the skill. Once created, name cannot be modified.",
      "example": "German Speaking"
    },
    "skillType": {
      "type": "string",
      "description": "This can be of the following types\n\nPROFICIENCY: id = 0\n\nBOOLEAN: id = 1\n\nTEXT: id = 2\n\nENUM: id = 3\n\nOnce created, skillType cannot be modified.\n",
      "example": "BOOLEAN"
    },
    "condition": {
      "type": "string",
      "description": "Indicates a value that represents a skill the agent has.",
      "example": "IS_NOT"
    },
    "skillValue": {
      "type": "string",
      "description": "A short textual description that represents a skill the agent has.",
      "example": "Credit card SME",
      "minLength": 1
    },
    "weight": {
      "type": "integer",
      "format": "int32",
      "description": "Weight for proficiency skill requirement",
      "example": 100,
      "maximum": 1000
    },
    "dynamicSkill": {
      "type": "boolean",
      "description": "Indicates whether the skill is a dynamic skill or not. Default value is false.",
      "example": false
    },
    "createdTime": {
      "type": "integer",
      "format": "int64",
      "description": "This is the created time of the entity."
    },
    "lastUpdatedTime": {
      "type": "integer",
      "format": "int64",
      "description": "This is the updated time of the entity."
    }
  },
  "required": [
    "condition",
    "skillId",
    "skillValue"
  ]
}

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