QueuePersonalizedAIRoutingDTO

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/QueuePersonalizedAIRoutingDTO",
  "title": "QueuePersonalizedAIRoutingDTO",
  "type": "object",
  "description": "Queue-level Personalized AI Routing configuration. Enables intelligent agent routing based on AI/ML predictions.",
  "properties": {
    "aiRoutingMode": {
      "type": "string",
      "default": "NONE",
      "description": "AI Routing mode. Valid transitions: NONE \u2192 EVALUATION; EVALUATION \u2192 ACTIVE or NONE; ACTIVE \u2192 NONE. NONE: AI routing disabled (default). EVALUATION: Shadow mode - AI predictions are generated but not used for routing (for testing/validation). ACTIVE: AI routing enabled - contacts are routed based on AI predictions.",
      "enum": [
        "NONE",
        "EVALUATION",
        "ACTIVE"
      ],
      "example": "EVALUATION"
    },
    "aiRoutingKPIId": {
      "type": "string",
      "description": "AI Routing KPI ID - the performance metric used by AI to optimize routing decisions. This should reference a valid KPI configured in the AI routing system. Required when aiRoutingMode is EVALUATION or ACTIVE.",
      "example": "63beec53-8a61-489f-afc6-bb03c8c73834"
    },
    "evaluationModeStartTime": {
      "type": "integer",
      "format": "int64",
      "description": "Timestamp (epoch milliseconds) when EVALUATION mode was activated. Automatically set by the system when transitioning from NONE to EVALUATION. Used to track evaluation duration and readiness for ACTIVE mode transition.",
      "example": 1730269619000,
      "readOnly": true
    }
  }
}