OutQueueStatistics

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/OutQueueStatistics",
  "title": "OutQueueStatistics",
  "type": "object",
  "properties": {
    "intervalStartTime": {
      "type": "integer",
      "description": "Time in GMT (milliseconds)",
      "format": "int64",
      "example": 1591702200000
    },
    "queueId": {
      "type": "string",
      "description": "The ID of the Queue.",
      "example": "06ce7234-dd3e-49e2-8763-d93766739d"
    },
    "queueName": {
      "type": "string",
      "description": "Name of the queue.",
      "example": "main-queue"
    },
    "channelType": {
      "type": "string",
      "description": "The type of channel associated with this operation.",
      "example": "telephony"
    },
    "totalOfferedTasks": {
      "type": "integer",
      "description": "Number of times tasks were offered to the agents in the queue during the interval. This count includes the ones that are accepted or rejected by the agent.",
      "format": "int32",
      "example": 7
    },
    "totalEnqueuedTasks": {
      "type": "integer",
      "description": "Number of times tasks were parked in the queue during the interval. Tasks are not parked in queue if they are offered to an agent immediately since one is available.",
      "format": "int32",
      "example": 7
    },
    "totalAssignedTasks": {
      "type": "integer",
      "description": "DEPRECATED FIELD, This field always returns 0",
      "format": "int32",
      "example": 1,
      "deprecated": true
    },
    "totalAcceptedTasks": {
      "type": "integer",
      "description": "Number of assigned tasks that were accepted in the queue.",
      "format": "int32",
      "example": 7
    },
    "totalRejectedTasks": {
      "type": "integer",
      "description": "Number of times tasks were rejected by the agents when they were offered during the interval.",
      "format": "int32",
      "example": 2
    },
    "totalAbandonedTasks": {
      "type": "integer",
      "description": "Number of assigned tasks that were abandoned in the queue.",
      "format": "int32",
      "example": 1
    },
    "averageEnqueuedTime": {
      "type": "number",
      "description": "The Queue's average enqueue time in milli seconds.\ni.e total time in queue / number of calls that were queued",
      "format": "double",
      "example": 20349.12
    },
    "averageHandledTime": {
      "type": "number",
      "description": "The Queue's average handle time in milli seconds.\ni.e total time the call was connected / number of calls that were handled.\nNote :- This does not include wrap-up time",
      "format": "double",
      "example": 93729.01
    },
    "serviceLevelThresholdPercentage": {
      "type": "number",
      "description": "The Service Level threshold % is an aggregate percentage based on how many contacts out of\nthe total handled have met the service level value and gives an indication of the timely pick-up of contacts by agents.",
      "format": "double",
      "example": 25.34
    }
  },
  "description": "List of Queue statistics records retrieved according to query parameters."
}