Origin of the task. For inbound `workItem` tasks, this represents the customer. For outbound `telephony` tasks, this may be the agent's information or a configured outbound ANI in the organization. Outbound ANI is applicable to `telephony` only.
Identifier of the task originator. For inbound `workItem` tasks, this is typically the customer's identifier (e.g., email address). For outbound `telephony` tasks, this may be the agent's identifier o
name
string
Optional human-readable display name for the originator.
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"$id": "#/components/schemas/Origin",
"title": "Origin",
"type": "object",
"description": "Origin of the task. For inbound `workItem` tasks, this represents the customer. For outbound `telephony` tasks, this may be the agent's information or a configured outbound ANI in the organization. Outbound ANI is applicable to `telephony` only.",
"required": [
"id"
],
"properties": {
"id": {
"type": "string",
"description": "Identifier of the task originator. For inbound `workItem` tasks, this is typically the customer's identifier (e.g., email address). For outbound `telephony` tasks, this may be the agent's identifier or a configured outbound ANI in the organization.",
"example": "customer@domain.com"
},
"name": {
"type": "string",
"nullable": true,
"description": "Optional human-readable display name for the originator.",
"example": "Customer Name"
}
}
}
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