Webex · Schema

MidCallSummary

CallingCollaborationCommunicationsEnterpriseMessagingVideo Conferencing

Properties

Name	Type	Description
reasonForTransferOrConsult	string	The specific reason the interaction is being transferred or consulted.
additionalContext	string	Important information already gathered that the next agent needs to continue smoothly.
keyActionsTaken	string	Steps completed so far in the interaction before the transfer or consult occurred.

View JSON Schema on GitHub

JSON Schema

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/MidCallSummary",
  "title": "MidCallSummary",
  "type": "object",
  "properties": {
    "reasonForTransferOrConsult": {
      "type": "string",
      "description": "The specific reason the interaction is being transferred or consulted."
    },
    "additionalContext": {
      "type": "string",
      "description": "Important information already gathered that the next agent needs to continue smoothly."
    },
    "keyActionsTaken": {
      "type": "string",
      "description": "Steps completed so far in the interaction before the transfer or consult occurred."
    }
  }
}

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