Webex · Schema

CallbackSchedule

CallingCollaborationCommunicationsEnterpriseMessagingVideo Conferencing

Properties

Name	Type	Description
id	string	Unique identifier for the scheduled callback.
customerName	string	Name of the customer requesting the callback.
callbackNumber	string	Phone number provided for the callback.
timezone	string	Timezone in which the callback is scheduled.
scheduleDate	string	Date for the callback in ISO format (YYYY-MM-DD).
startTime	string	Scheduled start time in ISO 8601 format (HH:mm:ss), local to the specified timezone.
endTime	string	Scheduled end time in ISO 8601 format (HH:mm:ss), local to the specified timezone.
queueId	string	Identifier for the queue to route the callback request.
callbackReason	string	Reason provided for the callback request.
sourceInteraction	string	UUID of the source interaction.
callbackOrigin	string	Origin of the callback request, such as 'livecall' or 'api'.
createdTimestamp	integer	Unix timestamp in milliseconds when the callback was created.
lastUpdatedTimestamp	integer	Unix timestamp in milliseconds when the callback was last updated.
assigneeAgent	string	The unique identifier of the agent assigned to handle the callback.
assignedTime	integer	Unix timestamp in milliseconds when the assigneeAgent was last updated.
orgId	string	Unique identifier for the organization.

View JSON Schema on GitHub

JSON Schema

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/CallbackSchedule",
  "title": "CallbackSchedule",
  "type": "object",
  "properties": {
    "id": {
      "type": "string",
      "format": "uuid",
      "description": "Unique identifier for the scheduled callback.",
      "example": "123e4567-e89b-12d3-a456-426614174000"
    },
    "customerName": {
      "type": "string",
      "description": "Name of the customer requesting the callback.",
      "example": "John Doe"
    },
    "callbackNumber": {
      "type": "string",
      "description": "Phone number provided for the callback.",
      "example": "+1234567890"
    },
    "timezone": {
      "type": "string",
      "description": "Timezone in which the callback is scheduled.",
      "example": "America/New_York"
    },
    "scheduleDate": {
      "type": "string",
      "format": "date",
      "description": "Date for the callback in ISO format (YYYY-MM-DD).",
      "example": "2025-04-08"
    },
    "startTime": {
      "type": "string",
      "format": "time",
      "description": "Scheduled start time in ISO 8601 format (HH:mm:ss), local to the specified timezone.",
      "example": "14:30:00"
    },
    "endTime": {
      "type": "string",
      "format": "time",
      "description": "Scheduled end time in ISO 8601 format (HH:mm:ss), local to the specified timezone.",
      "example": "15:30:00"
    },
    "queueId": {
      "type": "string",
      "description": "Identifier for the queue to route the callback request.",
      "example": "123e4567-e89b-12d3-a456-426614174000"
    },
    "callbackReason": {
      "type": "string",
      "description": "Reason provided for the callback request.",
      "example": "Customer requested a follow-up."
    },
    "sourceInteraction": {
      "type": "string",
      "format": "uuid",
      "description": "UUID of the source interaction.",
      "example": "123e4567-e89b-12d3-a456-426614174000"
    },
    "callbackOrigin": {
      "type": "string",
      "description": "Origin of the callback request, such as 'livecall' or 'api'.",
      "example": "api"
    },
    "createdTimestamp": {
      "type": "integer",
      "format": "int64",
      "description": "Unix timestamp in milliseconds when the callback was created.",
      "example": 1672531199000
    },
    "lastUpdatedTimestamp": {
      "type": "integer",
      "format": "int64",
      "description": "Unix timestamp in milliseconds when the callback was last updated.",
      "example": 1672531199000
    },
    "assigneeAgent": {
      "type": "string",
      "format": "uuid",
      "description": "The unique identifier of the agent assigned to handle the callback.",
      "example": "123e4567-e89b-12d3-a456-426614174000"
    },
    "assignedTime": {
      "type": "integer",
      "format": "int64",
      "description": "Unix timestamp in milliseconds when the assigneeAgent was last updated.",
      "example": 1672531199000
    },
    "orgId": {
      "type": "string",
      "format": "uuid",
      "description": "Unique identifier for the organization.",
      "example": "123e4567-e89b-12d3-a456-426614174000"
    }
  },
  "required": [
    "id",
    "customerName",
    "callbackNumber",
    "timezone",
    "scheduleDate",
    "startTime",
    "endTime",
    "queueId",
    "callbackOrigin",
    "createdTimestamp",
    "lastUpdatedTimestamp",
    "orgId"
  ]
}

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