Webex · Schema

AiFeatureDTO

CallingCollaborationCommunicationsEnterpriseMessagingVideo Conferencing

Properties

Name	Type	Description
organizationId	string	ID of the contact center organization. This field is required for all bulk save operations.
id	string	ID of this contact center resource. It should not be specified when creating a new resource. However, it is mandatory when updating a resource.
version	integer	The version of this resource. For a newly created resource, it will be 0 unless specified otherwise.
realtimeTranscripts	object
suggestedResponses	object
generatedSummaries	object
agentWellbeing	object
autoCSAT	object
coachingInsights	object
evaluationsAndAnalytics	object
sentimentAnalysis	object
predictedWaitTime	object
personalizedAIRouting	object
createdTime	integer	This is the created time of the entity.
lastUpdatedTime	integer	This is the updated time of the entity.

View JSON Schema on GitHub

JSON Schema

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/AiFeatureDTO",
  "title": "AiFeatureDTO",
  "type": "object",
  "example": {
    "organizationId": "28bde207-a31c-49de-8e66-9b83954d6355",
    "id": "d4bff13d-ae88-49d6-872f-e4b58bddc10b",
    "version": 9,
    "realtimeTranscripts": {
      "enable": true,
      "agentInclusionType": "ALL",
      "queuesInclusionType": "ALL"
    },
    "suggestedResponses": {
      "enable": false
    },
    "generatedSummaries": {
      "callDropSummariesEnabled": true,
      "virtualAgentTransferSummariesEnabled": true,
      "consultTransferSummariesEnabled": false,
      "wrapUpSummariesEnabled": false,
      "queuesInclusionType": "ALL"
    },
    "agentWellbeing": {
      "enable": true,
      "agentInclusionType": "ALL",
      "wellnessBreakReminders": "DISABLED"
    },
    "autoCSAT": {
      "enable": true,
      "queuesInclusionType": "SPECIFIC",
      "surveyDataSource": "EXPERIENCE_MANAGEMENT"
    },
    "links": [],
    "createdTime": 1770337368000,
    "lastUpdatedTime": 1771607999000
  },
  "properties": {
    "organizationId": {
      "type": "string",
      "format": "uuid",
      "description": "ID of the contact center organization. This field is required for all bulk save operations.",
      "example": "f53c8b54-46ca-43f6-ba05-08426a46e23d",
      "maxLength": 36,
      "minLength": 32,
      "pattern": "^[0-9a-fA-F]{8}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{4}-?[0-9a-fA-F]{12}$"
    },
    "id": {
      "type": "string",
      "description": "ID of this contact center resource. It should not be specified when creating a new resource. However, it is mandatory when updating a resource.",
      "example": "93912f11-6017-404b-bf14-5331890b1797"
    },
    "version": {
      "type": "integer",
      "format": "int32",
      "description": "The version of this resource. For a newly created resource, it will be 0 unless specified otherwise.",
      "example": 1
    },
    "realtimeTranscripts": {
      "$ref": "#/components/schemas/RealtimeTranscriptsDTO"
    },
    "suggestedResponses": {
      "$ref": "#/components/schemas/SuggestedResponsesDTO"
    },
    "generatedSummaries": {
      "$ref": "#/components/schemas/AiGeneratedSummariesDTO"
    },
    "agentWellbeing": {
      "$ref": "#/components/schemas/AgentWellbeingDTO"
    },
    "autoCSAT": {
      "$ref": "#/components/schemas/AiAutoCSATDTO"
    },
    "coachingInsights": {
      "$ref": "#/components/schemas/CoachingInsightsDTO"
    },
    "evaluationsAndAnalytics": {
      "$ref": "#/components/schemas/EvaluationsAnalyticsDTO"
    },
    "sentimentAnalysis": {
      "$ref": "#/components/schemas/SentimentAnalysisDTO"
    },
    "predictedWaitTime": {
      "$ref": "#/components/schemas/PredictedWaitTimeDTO"
    },
    "personalizedAIRouting": {
      "$ref": "#/components/schemas/PersonalizedAIRoutingDTO"
    },
    "createdTime": {
      "type": "integer",
      "format": "int64",
      "description": "This is the created time of the entity.",
      "example": 123456789
    },
    "lastUpdatedTime": {
      "type": "integer",
      "format": "int64",
      "description": "This is the updated time of the entity.",
      "example": 123456789
    }
  }
}

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