Webex · Schema

AgentActivity

List of agent activities retrieved according to query parameters.

CallingCollaborationCommunicationsEnterpriseMessagingVideo Conferencing

Properties

Name	Type	Description
active	boolean	Active indicates whether the activity is completed (false) or in progress (true).
agentId	string	Unique identifier of an agent.
agentDn	string	Dialed number for the agent.
agentLogin	string	Login username of the agent.
agentSessionId	string	Agent Session Id
agentName	string	The name of the agent.
currentState	string	The activity state (e.g. idle, available, connected, etc.).
siteId	string	Unique identifier for a site.
siteName	string	The name of the site.
teamId	string	Unique identifier for a team.
teamName	string	The name of the team.
isLogin	integer	Indicates whether the activity was the login event (1) or not (0).
taskId	string	Unique identifier for a task.
channelId	string	Unique identifier for the channel.
channelType	string	Channel type for the activity (e.g. email, telephony, chat, etc.).
subChannelType	string	SubChannel type for the activity.
idleCodeName	string	In case of an idle activity, it will have an idle code attached with it (e.g. Break, Meeting, Lunch, etc.).
idleCode	string	Unique identifier for the idle code.
queueId	string	Unique identifier for the queue.
queueName	string	The name of the Queue.
wrapupCodeName	string	Selected wrapup code upon finished task.
reason	string	Reason
startTime	integer	Epoch timestamp in milliseconds of the start of the activity.
endTime	integer	Epoch timestamp in milliseconds of the end of the activity. If active, it will be -1.
mmProfileType	string	Multimedia profile type

View JSON Schema on GitHub

JSON Schema

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/AgentActivity",
  "title": "AgentActivity",
  "required": [
    "active",
    "agentDn",
    "agentId",
    "agentLogin",
    "agentName",
    "agentSessionId",
    "channelId",
    "channelType",
    "currentState",
    "endTime",
    "idleCode",
    "idleCodeName",
    "isLogin",
    "mmProfileType",
    "queueId",
    "queueName",
    "reason",
    "siteId",
    "siteName",
    "startTime",
    "subChannelType",
    "taskId",
    "teamId",
    "teamName",
    "wrapupCodeName"
  ],
  "type": "object",
  "properties": {
    "active": {
      "type": "boolean",
      "description": "Active indicates whether the activity is completed (false) or in progress (true).",
      "example": true
    },
    "agentId": {
      "type": "string",
      "description": "Unique identifier of an agent.",
      "example": "AWn8XmdC-MmYjwcdYK2i"
    },
    "agentDn": {
      "type": "string",
      "description": "Dialed number for the agent.",
      "example": "5555555"
    },
    "agentLogin": {
      "type": "string",
      "description": "Login username of the agent.",
      "example": "agent@mailinator.com"
    },
    "agentSessionId": {
      "type": "string",
      "description": "Agent Session Id",
      "example": "72a79e8b-6d2e-4423-869a-01bfebc081e6"
    },
    "agentName": {
      "type": "string",
      "description": "The name of the agent.",
      "example": "John Smith"
    },
    "currentState": {
      "type": "string",
      "description": "The activity state (e.g. idle, available, connected, etc.).",
      "example": "idle"
    },
    "siteId": {
      "type": "string",
      "description": "Unique identifier for a site.",
      "example": "AWn8XmdC-MmYjwcdYK2i"
    },
    "siteName": {
      "type": "string",
      "description": "The name of the site.",
      "example": "Austin"
    },
    "teamId": {
      "type": "string",
      "description": "Unique identifier for a team.",
      "example": "AWn8XmdC-MmYjwcdYK2i"
    },
    "teamName": {
      "type": "string",
      "description": "The name of the team.",
      "example": "email"
    },
    "isLogin": {
      "type": "integer",
      "description": "Indicates whether the activity was the login event (1) or not (0).",
      "format": "int32",
      "example": 1
    },
    "taskId": {
      "type": "string",
      "description": "Unique identifier for a task.",
      "example": "35d88b03-6c43-45e4-9fba-99b728ad4750"
    },
    "channelId": {
      "type": "string",
      "description": "Unique identifier for the channel.",
      "example": "35d88b03-6c43-45e4-9fba-99b728ad4750"
    },
    "channelType": {
      "type": "string",
      "description": "Channel type for the activity (e.g. email, telephony, chat, etc.).",
      "example": "email"
    },
    "subChannelType": {
      "type": "string",
      "description": "SubChannel type for the activity.",
      "example": "email"
    },
    "idleCodeName": {
      "type": "string",
      "description": "In case of an idle activity, it will have an idle code attached with it (e.g. Break, Meeting, Lunch, etc.).",
      "example": "Break"
    },
    "idleCode": {
      "type": "string",
      "description": "Unique identifier for the idle code.",
      "example": "AWn8XmdC-MmYjwcdYK2i"
    },
    "queueId": {
      "type": "string",
      "description": "Unique identifier for the queue.",
      "example": "AWn8XmdC-MmYjwcdYK2i"
    },
    "queueName": {
      "type": "string",
      "description": "The name of the Queue.",
      "example": "Support Queue"
    },
    "wrapupCodeName": {
      "type": "string",
      "description": "Selected wrapup code upon finished task.",
      "example": "Sale"
    },
    "reason": {
      "type": "string",
      "description": "Reason",
      "example": "reason"
    },
    "startTime": {
      "type": "integer",
      "description": "Epoch timestamp in milliseconds of the start of the activity.",
      "format": "int64",
      "example": 1605169648658
    },
    "endTime": {
      "type": "integer",
      "description": "Epoch timestamp in milliseconds of the end of the activity. If active, it will be -1.",
      "format": "int64",
      "example": 1605169648658
    },
    "mmProfileType": {
      "type": "string",
      "description": "Multimedia profile type",
      "example": "blended"
    }
  },
  "description": "List of agent activities retrieved according to query parameters."
}

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