ActionRequest

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/ActionRequest",
  "title": "ActionRequest",
  "type": "object",
  "properties": {
    "interactionId": {
      "type": "string",
      "description": "A unique identifier for each interaction or contact within the contact center.",
      "example": "fb53f6d1-5535-4ac8-b081-53834e17d6f5"
    },
    "agentId": {
      "type": "string",
      "description": "The identifier for the agent whose burnout index has been calculated.",
      "example": "fb53f6d1-5535-4ac8-b081-53834e17d6f5"
    },
    "clientId": {
      "type": "string",
      "description": "The name of the client initiating the action related to the agent burnout index. The name is limited to a maximum of 20 characters.",
      "example": "Acme"
    },
    "actionType": {
      "type": "string",
      "description": "Specifies the type of action initiated based on the agent burnout index",
      "example": "Break Played, Supervisor Notified, etc."
    },
    "actionDateType": {
      "type": "object",
      "description": "The Epoch timestamp indicating the precise time at which the action was executed.",
      "example": 1617536244000
    }
  }
}