CreateInteractionRequest

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "https://raw.githubusercontent.com/api-evangelist/twilio/main/json-schema/twilio-create-interaction-request-schema.json",
  "title": "CreateInteractionRequest",
  "x-generated": "2026-10-08",
  "x-method": "derived",
  "x-generator": "derive-json-schema.py",
  "x-source": "openapi/twilio-interactions-api-openapi.yml#/components/schemas/CreateInteractionRequest",
  "type": "object",
  "required": [
    "channel",
    "routing"
  ],
  "properties": {
    "channel": {
      "type": "object",
      "required": [
        "type",
        "initiated_by",
        "properties"
      ],
      "properties": {
        "type": {
          "type": "string",
          "enum": [
            "sms",
            "voice",
            "email",
            "chat",
            "whatsapp",
            "facebook",
            "gbm"
          ]
        },
        "initiated_by": {
          "type": "string",
          "enum": [
            "agent",
            "customer"
          ]
        },
        "properties": {
          "type": "object"
        }
      }
    },
    "routing": {
      "type": "object",
      "required": [
        "properties"
      ],
      "properties": {
        "properties": {
          "type": "object",
          "properties": {
            "workspace_sid": {
              "type": "string"
            },
            "workflow_sid": {
              "type": "string"
            },
            "task_channel_unique_name": {
              "type": "string"
            },
            "attributes": {
              "type": "object"
            }
          }
        }
      }
    }
  }
}