TroubleTicket

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/TroubleTicket",
  "title": "TroubleTicket",
  "allOf": [
    {
      "$ref": "#/components/schemas/Entity"
    },
    {
      "type": "object",
      "description": "A trouble ticket is a record of an issue that is created, tracked, and managed by a trouble ticket management system",
      "properties": {
        "name": {
          "type": "string",
          "description": "Name of the trouble ticket, typically a short description provided by the user that create the ticket"
        },
        "description": {
          "type": "string",
          "description": "Description of the trouble or issue"
        },
        "severity": {
          "type": "string",
          "description": "The severity of the issue. Indicate the implication of the issue on the expected functionality e.g. of a system, application, service etc.. \nSeverity values can be for example : Critical, Major, Minor"
        },
        "ticketType": {
          "type": "string",
          "description": "Represent a business type of the trouble ticket e.g. incident, complain, request"
        },
        "attachment": {
          "type": "array",
          "items": {
            "$ref": "#/components/schemas/AttachmentRefOrValue"
          },
          "description": "File(s) attached to the trouble ticket. e.g. picture of broken device, scanning of a bill or charge"
        },
        "channel": {
          "$ref": "#/components/schemas/ChannelRef"
        },
        "creationDate": {
          "type": "string",
          "format": "date-time",
          "description": "The date on which the trouble ticket was created"
        },
        "requestedResolutionDate": {
          "type": "string",
          "format": "date-time",
          "description": "The resolution date requested by the user"
        },
        "expectedResolutionDate": {
          "type": "string",
          "format": "date-time",
          "description": "The expected resolution date determined by the trouble ticket system"
        },
        "resolutionDate": {
          "type": "string",
          "format": "date-time",
          "description": "The date and time the trouble ticket was resolved"
        },
        "externalIdentifier": {
          "type": "array",
          "items": {
            "$ref": "#/components/schemas/ExternalIdentifier"
          }
        },
        "lastUpdate": {
          "type": "string",
          "format": "date-time",
          "description": "The date and time that the trouble ticket was last updated"
        },
        "note": {
          "type": "array",
          "items": {
            "$ref": "#/components/schemas/Note"
          },
          "description": "The note(s) that are associated to the ticket."
        },
        "priority": {
          "type": "string",
          "description": "The priority of the trouble ticket and how quickly the issue should be resolved. Example: Critical, High, Medium, Low. The value is set by the ticket management system considering the severity, ticket type etc..."
        },
        "relatedEntity": {
          "type": "array",
          "items": {
            "$ref": "#/components/schemas/RelatedEntity"
          },
          "description": "An entity that is related to the ticket such as a bill, a product, etc. The entity against which the ticket is associated."
        },
        "relatedParty": {
          "type": "array",
          "items": {
            "$ref": "#/components/schemas/RelatedPartyRefOrPartyRoleRef"
          },
          "description": "The related party(ies) that are associated to the ticket."
        },
        "status": {
          "$ref": "#/components/schemas/TroubleTicketStatusType"
        },
        "statusChangeDate": {
          "type": "string",
          "format": "date-time",
          "description": "The date and time the status changed."
        },
        "statusChangeReason": {
          "type": "string",
          "description": "The reason for changing the status"
        },
        "statusChangeHistory": {
          "type": "array",
          "items": {
            "$ref": "#/components/schemas/StatusChange"
          },
          "description": "The status change history that are associated to the ticket. Populated by the server"
        },
        "troubleTicketRelationship": {
          "type": "array",
          "items": {
            "$ref": "#/components/schemas/TroubleTicketRelationship"
          },
          "description": "A list of trouble ticket relationships (TroubleTicketRelationship [*]). Represents a relationship between trouble tickets"
        },
        "troubleTicketSpecification": {
          "$ref": "#/components/schemas/TroubleTicketSpecificationRef"
        },
        "troubleTicketCharacteristic": {
          "type": "array",
          "items": {
            "$ref": "#/components/schemas/Characteristic"
          },
          "description": "List of characteristics of the trouble ticket"
        }
      }
    }
  ],
  "discriminator": {
    "propertyName": "@type",
    "mapping": {
      "TroubleTicket": "#/components/schemas/TroubleTicket"
    }
  }
}