Properties
| Name | Type | Description |
|---|---|---|
| id | object | |
| title | object | |
| externalId | object | |
| status | string | |
| primaryChannel | string | |
| channels | array | |
| priority | integer | |
| urgency | string | |
| tags | array | |
| isTest | boolean | |
| messageCount | integer | |
| lastActivityAt | string | |
| createdAt | string | |
| description | object | |
| parentConversationId | object | |
| statusReason | object | |
| complexity | string | |
| categories | array | |
| metadata | object | |
| context | object | |
| isInternal | boolean | |
| isPrivate | boolean | |
| contacts | array | |
| startedAt | string | |
| lastHumanActivityAt | object | |
| resolvedAt | object | |
| archivedAt | object | |
| resolutionType | object | |
| resolutionNotes | object | |
| updatedAt | string |
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"$id": "https://artifacts.apis.io/samva-dev/json-schema/samva-dev-conversation-schema.json",
"title": "Conversation",
"x-generated": "2026-10-31",
"x-method": "derived",
"x-generator": "derive-json-schema.py",
"x-source": "openapi/samva-dev-openapi.json#/components/schemas/Conversation",
"type": "object",
"properties": {
"id": {
"$ref": "#/$defs/ConversationId"
},
"title": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
]
},
"externalId": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
]
},
"status": {
"type": "string",
"enum": [
"active",
"waiting",
"resolved",
"escalated",
"archived"
]
},
"primaryChannel": {
"type": "string",
"enum": [
"email"
]
},
"channels": {
"type": "array",
"items": {
"type": "string",
"enum": [
"email"
]
}
},
"priority": {
"type": "integer",
"minimum": 0,
"maximum": 9007199254740991
},
"urgency": {
"type": "string",
"enum": [
"low",
"medium",
"high",
"critical"
]
},
"tags": {
"type": "array",
"items": {
"type": "string"
}
},
"isTest": {
"type": "boolean"
},
"messageCount": {
"type": "integer",
"minimum": 0,
"maximum": 9007199254740991
},
"lastActivityAt": {
"type": "string"
},
"createdAt": {
"type": "string"
},
"description": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
]
},
"parentConversationId": {
"anyOf": [
{
"$ref": "#/$defs/ConversationId"
},
{
"type": "null"
}
]
},
"statusReason": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
]
},
"complexity": {
"type": "string",
"enum": [
"simple",
"moderate",
"complex"
]
},
"categories": {
"type": "array",
"items": {
"type": "string"
}
},
"metadata": {
"anyOf": [
{
"$ref": "#/$defs/JsonObject"
},
{
"type": "null"
}
]
},
"context": {
"anyOf": [
{
"$ref": "#/$defs/ConversationContext"
},
{
"type": "null"
}
]
},
"isInternal": {
"type": "boolean"
},
"isPrivate": {
"type": "boolean"
},
"contacts": {
"type": "array",
"items": {
"$ref": "#/$defs/ConversationContact"
}
},
"startedAt": {
"type": "string"
},
"lastHumanActivityAt": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
]
},
"resolvedAt": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
]
},
"archivedAt": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
]
},
"resolutionType": {
"anyOf": [
{
"type": "string",
"enum": [
"automated",
"human_assisted",
"escalated",
"abandoned",
"timeout"
]
},
{
"type": "null"
}
]
},
"resolutionNotes": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
]
},
"updatedAt": {
"type": "string"
}
},
"required": [
"id",
"title",
"externalId",
"status",
"primaryChannel",
"channels",
"priority",
"urgency",
"tags",
"isTest",
"messageCount",
"lastActivityAt",
"createdAt",
"description",
"parentConversationId",
"statusReason",
"complexity",
"categories",
"metadata",
"context",
"isInternal",
"isPrivate",
"contacts",
"startedAt",
"lastHumanActivityAt",
"resolvedAt",
"archivedAt",
"resolutionType",
"resolutionNotes",
"updatedAt"
],
"additionalProperties": false,
"$defs": {
"ContactId": {
"type": "string",
"pattern": "^contact_[0-9a-hjkmnp-tv-z]{16,24}$",
"x-samva-brand": "ContactId"
},
"ConversationContact": {
"type": "object",
"properties": {
"id": {
"$ref": "#/$defs/ContactId"
},
"name": {
"type": "string"
},
"displayName": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
]
},
"identities": {
"type": "array",
"items": {
"type": "object",
"properties": {
"type": {
"type": "string",
"enum": [
"email",
"phone"
]
},
"identifier": {
"type": "string"
},
"verified": {
"type": "boolean"
}
},
"required": [
"type",
"identifier",
"verified"
],
"additionalProperties": false
}
}
},
"required": [
"id",
"name",
"displayName",
"identities"
],
"additionalProperties": false
},
"ConversationContext": {
"type": "object",
"properties": {
"customerData": {
"anyOf": [
{
"$ref": "#/$defs/UnknownRecord"
},
{
"type": "null"
}
]
},
"previousConversations": {
"anyOf": [
{
"type": "array",
"items": {
"type": "string"
}
},
{
"type": "null"
}
]
},
"sessionVariables": {
"anyOf": [
{
"$ref": "#/$defs/UnknownRecord"
},
{
"type": "null"
}
]
},
"workflowState": {
"anyOf": [
{
"type": "object",
"properties": {
"currentStep": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
]
},
"completedSteps": {
"anyOf": [
{
"type": "array",
"items": {
"type": "string"
}
},
{
"type": "null"
}
]
},
"pendingSteps": {
"anyOf": [
{
"type": "array",
"items": {
"type": "string"
}
},
{
"type": "null"
}
]
},
"workflowData": {
"anyOf": [
{
"$ref": "#/$defs/UnknownRecord"
},
{
"type": "null"
}
]
}
},
"additionalProperties": false
},
{
"type": "null"
}
]
}
},
"additionalProperties": false
},
"ConversationId": {
"type": "string",
"pattern": "^conv_[0-9a-hjkmnp-tv-z]{16,24}$",
"x-samva-brand": "ConversationId"
},
"JsonObject": {
"type": "object",
"additionalProperties": {
"$ref": "#/$defs/JsonValue"
}
},
"JsonValue": {
"anyOf": [
{
"type": "string"
},
{
"type": "number"
},
{
"type": "boolean"
},
{
"type": "null"
},
{
"type": "array",
"items": {
"$ref": "#/$defs/JsonValue"
}
},
{
"type": "object",
"additionalProperties": {
"$ref": "#/$defs/JsonValue"
}
}
]
},
"UnknownRecord": {
"type": "object",
"additionalProperties": {
"$ref": "#/$defs/JsonValue"
}
}
}
}Work with this as data
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