Properties
| Name | Type | Description |
|---|---|---|
| call_uuid | string | |
| call_id | string | |
| channel_id | string | |
| external_id | string | |
| audio_url | string | CDN URL of the call recording. This URL cannot be opened with a public API token. Download the file with `POST /cdn/download`. |
| video_url | string | CDN URL of the call video, when present. This URL cannot be opened with a public API token. Download the file with `POST /cdn/download`. |
| audio_duration | number | |
| call_direction | string | |
| call_source | string | |
| favorite | boolean | |
| title | string | |
| call_date | string | |
| creation_date | string | |
| language | string | |
| state | string | |
| moments | array | |
| speakers | array | |
| tags_ids | array | |
| transcription_url | string | CDN URL of the transcription JSON. This URL cannot be opened with a public API token. Download the file with `POST /cdn/download`. |
| summary_url | string | Deprecated: URL of the legacy extractive summary file. This pipeline is no longer running, so this field is generally `null`. Use `recap_url` instead. |
| waveform_url | string | |
| recap_url | string | CDN URL of the recap file holding the AI analysis of the call, including the summary per language. This is the source of the summary displayed in Empower. This URL cannot be opened with a public API t |
| manager_rating | integer | |
| platform_name | string | |
| duration | integer | |
| num_channels | integer | |
| dead_air | integer | |
| moods | array | |
| notes | array | |
| visited | integer | |
| last_visited | string |
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"$id": "https://artifacts.apis.io/ringover/json-schema/ringover-call-empower-schema.json",
"title": "callEmpower",
"x-generated": "2026-10-28",
"x-method": "derived",
"x-generator": "derive-json-schema.py",
"x-source": "openapi/ringover-openapi.yml#/components/schemas/callEmpower",
"type": "object",
"properties": {
"call_uuid": {
"type": "string",
"format": "uuid"
},
"call_id": {
"type": "string"
},
"channel_id": {
"type": "string"
},
"external_id": {
"type": "string"
},
"audio_url": {
"type": "string",
"description": "CDN URL of the call recording. This URL cannot be opened with a public API token. Download the file with `POST /cdn/download`.\n"
},
"video_url": {
"type": "string",
"description": "CDN URL of the call video, when present. This URL cannot be opened with a public API token. Download the file with `POST /cdn/download`.\n"
},
"audio_duration": {
"type": "number",
"format": "double"
},
"call_direction": {
"type": "string"
},
"call_source": {
"type": "string"
},
"favorite": {
"type": "boolean"
},
"title": {
"type": "string"
},
"call_date": {
"type": "string",
"format": "date-time"
},
"creation_date": {
"type": "string",
"format": "date-time"
},
"language": {
"type": "string"
},
"state": {
"type": "string"
},
"moments": {
"type": "array",
"items": {
"$ref": "#/$defs/moment"
}
},
"speakers": {
"type": "array",
"items": {
"$ref": "#/$defs/speaker"
}
},
"tags_ids": {
"type": "array",
"items": {
"type": "integer",
"format": "int64"
}
},
"transcription_url": {
"type": "string",
"description": "CDN URL of the transcription JSON. This URL cannot be opened with a public API token. Download the file with `POST /cdn/download`.\n"
},
"summary_url": {
"type": "string",
"deprecated": true,
"description": "Deprecated: URL of the legacy extractive summary file. This pipeline is no longer running, so this field is generally `null`. Use `recap_url` instead.\n"
},
"waveform_url": {
"type": "string"
},
"recap_url": {
"type": "string",
"description": "CDN URL of the recap file holding the AI analysis of the call, including the summary per language. This is the source of the summary displayed in Empower.\nThis URL cannot be opened with a public API token. Download the file with `POST /cdn/download`.\n"
},
"manager_rating": {
"type": "integer",
"enum": [
1,
2,
3,
4,
5
]
},
"platform_name": {
"type": "string"
},
"duration": {
"type": "integer"
},
"num_channels": {
"type": "integer"
},
"dead_air": {
"type": "integer"
},
"moods": {
"type": "array",
"items": {
"$ref": "#/$defs/mood"
}
},
"notes": {
"type": "array",
"items": {
"$ref": "#/$defs/note"
}
},
"visited": {
"type": "integer"
},
"last_visited": {
"type": "string",
"format": "date-time"
}
},
"$defs": {
"keyword": {
"type": "object",
"properties": {
"keyword_id": {
"type": "integer",
"format": "int64"
},
"label": {
"type": "string"
},
"language": {
"type": "string"
},
"segment_id": {
"type": "integer",
"format": "int64"
},
"created_by": {
"type": "integer",
"format": "int64"
},
"creation_date": {
"type": "string",
"format": "date-time"
}
}
},
"moment": {
"type": "object",
"properties": {
"moment_id": {
"type": "integer",
"format": "int64"
},
"team_id": {
"type": "integer",
"format": "int64"
},
"label": {
"type": "string"
},
"color": {
"type": "string"
},
"emoji": {
"type": "string"
},
"keywords": {
"type": "array",
"items": {
"$ref": "#/$defs/keyword"
}
},
"group_ids": {
"type": "array",
"items": {
"type": "integer",
"format": "int64"
}
},
"created_by": {
"type": "integer",
"format": "int64"
},
"updated_by": {
"type": "integer",
"format": "int64"
},
"creation_date": {
"type": "string",
"format": "date-time"
},
"update_date": {
"type": "string",
"format": "date-time"
}
}
},
"mood": {
"type": "object",
"properties": {
"mood_id": {
"type": "integer",
"format": "int64"
},
"mood_score": {
"type": "number",
"format": "double"
},
"mood_label": {
"type": "string"
},
"segment_id": {
"type": "integer",
"format": "int64"
}
}
},
"note": {
"type": "object",
"properties": {
"note_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"message": {
"type": "string"
},
"creation_date": {
"type": "string",
"format": "date-time"
},
"update_date": {
"type": "string",
"format": "date-time"
}
}
},
"speaker": {
"type": "object",
"properties": {
"phone_number": {
"type": "number",
"format": "int64"
},
"channel_index": {
"type": "number",
"format": "int64"
},
"user_id": {
"type": "number",
"format": "int64"
},
"mood_score": {
"type": "number",
"format": "double"
},
"speech_time": {
"type": "number",
"format": "double"
},
"words_rate": {
"type": "number",
"format": "double"
},
"longest_monologue": {
"type": "number",
"format": "double"
},
"number_of_pauses_within_speech": {
"type": "number",
"format": "int64"
},
"average_duration_of_pauses_within_speech": {
"type": "number",
"format": "double"
},
"number_of_pauses_between_speakers": {
"type": "number",
"format": "int64"
},
"average_duration_of_pauses_between_speakers": {
"type": "number",
"format": "double"
},
"number_of_interruptions": {
"type": "number",
"format": "int64"
},
"number_of_questions": {
"type": "number",
"format": "int64"
},
"creation_date": {
"type": "string",
"format": "date-time"
},
"update_date": {
"type": "string",
"format": "date-time"
},
"interruptions": {
"type": "object",
"properties": {
"segment_id": {
"type": "number",
"format": "int64"
}
}
},
"speaker_type": {
"type": "string",
"enum": [
"client",
"agent"
]
},
"mood_label": {
"type": "string"
}
}
}
}
}Work with this as data
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