Review
A customer review aggregated from an external source for a business location.
Reputation ManagementOnline ReviewsBusiness ListingsSurveysSocial ListeningCompetitive IntelligenceCustomer ExperienceLocal SEO
{
"$schema": "http://json-schema.org/draft-07/schema#",
"$id": "https://api.reputation.com/v3/schemas/review",
"title": "Review",
"description": "A customer review aggregated from an external source for a business location.",
"type": "object",
"properties": {
"reviewID": {
"type": "string",
"description": "Unique identifier for the review"
},
"locationID": {
"type": "string",
"description": "ID of the location this review is for"
},
"sourceID": {
"type": "string",
"description": "ID of the source platform (e.g., Google, Yelp)"
},
"sourceName": {
"type": "string",
"description": "Name of the source platform"
},
"rating": {
"type": "number",
"minimum": 0,
"maximum": 5,
"description": "Star rating (0-5)"
},
"reviewBody": {
"type": "string",
"description": "Text content of the review"
},
"title": {
"type": "string",
"description": "Review title if available"
},
"author": {
"type": "object",
"properties": {
"name": {"type": "string"},
"profileURL": {"type": "string", "format": "uri"}
}
},
"datePublished": {
"type": "string",
"format": "date-time",
"description": "Date and time the review was published on the source platform"
},
"dateIngested": {
"type": "string",
"format": "date-time",
"description": "Date and time the review was ingested into the Reputation platform"
},
"status": {
"type": "string",
"enum": ["active", "removed", "pending"],
"description": "Current status of the review"
},
"responses": {
"type": "array",
"description": "Owner responses to the review",
"items": {"$ref": "#/definitions/ReviewResponse"}
},
"sentiment": {
"type": "string",
"enum": ["positive", "neutral", "negative"],
"description": "Sentiment analysis result"
},
"tags": {
"type": "array",
"items": {"type": "string"},
"description": "Tags applied to the review"
},
"ticketID": {
"type": "string",
"description": "ID of associated service ticket if one was created"
}
},
"required": ["reviewID", "locationID", "sourceID", "rating", "datePublished"],
"definitions": {
"ReviewResponse": {
"type": "object",
"properties": {
"responseID": {"type": "string"},
"body": {"type": "string"},
"datePosted": {"type": "string", "format": "date-time"},
"author": {"type": "string"},
"status": {"type": "string", "enum": ["published", "pending", "rejected"]}
}
}
}
}
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