Oracle Fusion Cloud Applications · Schema
ServiceRequest
CloudCXEnterpriseEPMERPHCMProject ManagementREST APISoftware-as-a-ServiceSCM
Properties
| Name | Type | Description |
|---|---|---|
| SrId | integer | Service request identifier |
| SrNumber | string | Service request number |
| Title | string | Service request title |
| ProblemDescription | string | Detailed problem description |
| AccountName | string | Customer account name |
| ContactName | string | Primary contact name |
| Severity | string | Severity level |
| Status | string | Service request status |
| Priority | string | Priority level |
| CategoryName | string | Category classification |
| AssigneeName | string | Assigned agent name |
| QueueName | string | Assigned queue |
| ChannelType | string | Channel of origin |
| CreationDate | string | |
| ResolvedDate | string | Resolution date |
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"$id": "#/components/schemas/ServiceRequest",
"title": "ServiceRequest",
"type": "object",
"properties": {
"SrId": {
"type": "integer",
"description": "Service request identifier"
},
"SrNumber": {
"type": "string",
"description": "Service request number"
},
"Title": {
"type": "string",
"description": "Service request title"
},
"ProblemDescription": {
"type": "string",
"description": "Detailed problem description"
},
"AccountName": {
"type": "string",
"description": "Customer account name"
},
"ContactName": {
"type": "string",
"description": "Primary contact name"
},
"Severity": {
"type": "string",
"description": "Severity level",
"enum": [
"Critical",
"High",
"Medium",
"Low"
]
},
"Status": {
"type": "string",
"description": "Service request status",
"enum": [
"New",
"In Progress",
"Waiting",
"Resolved",
"Closed"
]
},
"Priority": {
"type": "string",
"description": "Priority level"
},
"CategoryName": {
"type": "string",
"description": "Category classification"
},
"AssigneeName": {
"type": "string",
"description": "Assigned agent name"
},
"QueueName": {
"type": "string",
"description": "Assigned queue"
},
"ChannelType": {
"type": "string",
"description": "Channel of origin",
"enum": [
"Phone",
"Email",
"Web",
"Chat",
"Social"
]
},
"CreationDate": {
"type": "string",
"format": "date-time"
},
"ResolvedDate": {
"type": "string",
"format": "date-time",
"description": "Resolution date"
}
}
}
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