ServiceRequest

CloudCXEnterpriseEPMERPHCMProject ManagementREST APISoftware-as-a-ServiceSCM

Properties

Name Type Description
SrId integer Service request identifier
SrNumber string Service request number
Title string Service request title
ProblemDescription string Detailed problem description
AccountName string Customer account name
ContactName string Primary contact name
Severity string Severity level
Status string Service request status
Priority string Priority level
CategoryName string Category classification
AssigneeName string Assigned agent name
QueueName string Assigned queue
ChannelType string Channel of origin
CreationDate string
ResolvedDate string Resolution date
View JSON Schema on GitHub

JSON Schema

oracle-fusion-servicerequest-schema.json Raw ↑
{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/ServiceRequest",
  "title": "ServiceRequest",
  "type": "object",
  "properties": {
    "SrId": {
      "type": "integer",
      "description": "Service request identifier"
    },
    "SrNumber": {
      "type": "string",
      "description": "Service request number"
    },
    "Title": {
      "type": "string",
      "description": "Service request title"
    },
    "ProblemDescription": {
      "type": "string",
      "description": "Detailed problem description"
    },
    "AccountName": {
      "type": "string",
      "description": "Customer account name"
    },
    "ContactName": {
      "type": "string",
      "description": "Primary contact name"
    },
    "Severity": {
      "type": "string",
      "description": "Severity level",
      "enum": [
        "Critical",
        "High",
        "Medium",
        "Low"
      ]
    },
    "Status": {
      "type": "string",
      "description": "Service request status",
      "enum": [
        "New",
        "In Progress",
        "Waiting",
        "Resolved",
        "Closed"
      ]
    },
    "Priority": {
      "type": "string",
      "description": "Priority level"
    },
    "CategoryName": {
      "type": "string",
      "description": "Category classification"
    },
    "AssigneeName": {
      "type": "string",
      "description": "Assigned agent name"
    },
    "QueueName": {
      "type": "string",
      "description": "Assigned queue"
    },
    "ChannelType": {
      "type": "string",
      "description": "Channel of origin",
      "enum": [
        "Phone",
        "Email",
        "Web",
        "Chat",
        "Social"
      ]
    },
    "CreationDate": {
      "type": "string",
      "format": "date-time"
    },
    "ResolvedDate": {
      "type": "string",
      "format": "date-time",
      "description": "Resolution date"
    }
  }
}

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