DigitalInteractionRequest

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/DigitalInteractionRequest",
  "title": "DigitalInteractionRequest",
  "type": "object",
  "required": [
    "interactionType",
    "participants",
    "timestamp"
  ],
  "properties": {
    "interactionType": {
      "type": "string",
      "enum": [
        "Email",
        "Chat",
        "SMS",
        "SocialMedia",
        "Other"
      ],
      "description": "The type of digital interaction."
    },
    "subject": {
      "type": "string",
      "description": "Subject of the interaction (e.g., email subject)."
    },
    "body": {
      "type": "string",
      "description": "Body content of the interaction."
    },
    "timestamp": {
      "type": "string",
      "format": "date-time",
      "description": "When the interaction occurred."
    },
    "direction": {
      "type": "string",
      "enum": [
        "Inbound",
        "Outbound"
      ],
      "description": "Direction of the interaction."
    },
    "participants": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "emailAddress": {
            "type": "string",
            "format": "email"
          },
          "name": {
            "type": "string"
          },
          "role": {
            "type": "string",
            "enum": [
              "Sender",
              "Recipient",
              "CC",
              "BCC"
            ]
          }
        }
      },
      "description": "Participants in the interaction."
    },
    "workspaceId": {
      "type": "string",
      "description": "The workspace to associate the interaction with."
    },
    "clientUniqueId": {
      "type": "string",
      "description": "Client-provided unique ID to prevent duplicate submissions."
    }
  }
}