Gladly Answer

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "https://api-evangelist.com/schemas/gladly/gladly-answer-schema.json",
  "title": "Gladly Answer",
  "description": "Schema for an Answer in the Gladly knowledge base. Answers power Sidekick AI replies, agent suggestions, and the public Help Center.",
  "type": "object",
  "required": ["id"],
  "properties": {
    "id": {"type": "string"},
    "name": {"type": "string", "description": "Short canonical name for the answer."},
    "summary": {"type": "string", "description": "One-paragraph summary used by Sidekick AI."},
    "bodyHtml": {"type": "string", "description": "Long-form answer content in HTML."},
    "audienceIds": {
      "type": "array",
      "items": {"type": "string"},
      "description": "Audience IDs the answer is scoped to."
    },
    "topicIds": {
      "type": "array",
      "items": {"type": "string"}
    },
    "isPublic": {"type": "boolean", "description": "Whether the answer is exposed via Public Answers / Help Center."},
    "languageCode": {"type": "string", "description": "BCP-47 language tag (e.g. en-US)."},
    "createdAt": {"type": "string", "format": "date-time"},
    "modifiedAt": {"type": "string", "format": "date-time"}
  }
}