| title |
string |
The title of the incident describing what is affected and the nature of the issue |
| customer_impacted |
boolean |
Whether the incident is causing direct customer impact (required field for all incidents) |
| customer_impact_scope |
string |
Description of the customer groups or features affected by this incident |
| customer_impact_start |
string |
ISO 8601 timestamp when customer impact started, if known |
| severity |
string |
The severity level of the incident using SEV-N notation |
| state |
string |
The initial state of the incident |
| fields |
object |
Custom fields for the incident as configured in your organization settings |
| notification_handles |
array |
List of user and team notification handles to page on incident creation |