Citi · Schema
CaseRequest
BankingFinancial ServicesOpen BankingPaymentsTreasuryISO 20022Commercial CardsForeign ExchangeCustodyTrade FinanceCorporate BankingAPI Gateway
Properties
| Name | Type | Description |
|---|---|---|
| reasonCode | string | Reason Code provides the Dispute reason for sending the chargeback. Based on the selected reason code, the respective reason code details need to be passed in the request. |
| reasonCodeDetails | object | |
| transactionDetails | array | Dispute transactions details |
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"$id": "https://raw.githubusercontent.com/api-evangelist/citi/main/json-schema/citi-case-request-schema.json",
"title": "CaseRequest",
"x-generated": "2026-10-12",
"x-method": "derived",
"x-generator": "derive-json-schema.py",
"x-source": "openapi/citi-create-dispute-request-api-openapi.yml#/components/schemas/CaseRequest",
"properties": {
"reasonCode": {
"description": "Reason Code provides the Dispute reason for sending the chargeback. Based on the selected reason code, the respective reason code details need to be passed in the request.",
"type": "string",
"format": "string",
"title": "reasonCode",
"enum": [
"DuplicateProcessing",
"AlteredAmount",
"IncorrectTransactionCurrency",
"MultipleProcessing",
"CreditAppliedAsCharge",
"HotelCancellation",
"AirlineTicketCancellation",
"MerchandiseReturned",
"CreditNotReceived",
"CancelledRecurringTransaction",
"PaidByOtherMeans",
"ATMDiscrepancy",
"NotAsDescribed",
"NeverReceived",
"FraudulentTransaction"
]
},
"reasonCodeDetails": {
"$ref": "#/$defs/ReasonCodeDetails"
},
"transactionDetails": {
"description": "Dispute transactions details",
"type": "array",
"maxLength": 1,
"title": "transactionDetails",
"items": {
"$ref": "#/$defs/TransactionDetails"
}
}
},
"required": [
"reasonCode",
"transactionDetails",
"reasonCodeDetails"
],
"$defs": {
"ATMDiscrepancy": {
"properties": {
"amntDispensed": {
"description": "Amount dispensed at the ATM.",
"type": "string",
"format": "Double",
"title": "amntDispensed",
"maxLength": 19
}
},
"required": [
"amntDispensed"
]
},
"AirlineTicketCancellation": {
"title": "AirlineTicketCancellation",
"properties": {
"isCancelled": {
"description": "Is the airline ticket cancelled? True/False",
"type": "string",
"format": "string",
"title": "isCancelled"
},
"cancelledDate": {
"description": "Cancellation Date.If isCancelled == 'true', then cancelledDate is required ",
"type": "string",
"format": "Date",
"title": "cancelledDate"
},
"cancelReason": {
"description": "Cancellation Reason",
"type": "string",
"format": "string",
"title": "cancelReason"
},
"ticketNumber": {
"description": "Ticket Number",
"type": "string",
"format": "string",
"title": "ticketNumber"
},
"contactedAirlineOn": {
"description": "Date on which the client contacted the airline ",
"type": "string",
"format": "Date",
"title": "contactedAirlineOn"
},
"airlineResponse": {
"description": "Response from the airline",
"type": "string",
"format": "string",
"title": "airlineResponse"
},
"travelAgentDetails": {
"description": "Details of the Travel Agent ",
"type": "string",
"format": "string",
"title": "travelAgentDetails"
},
"cancellationPolicyAndNum": {
"description": "Cancellation Policy and Number",
"type": "string",
"format": "string",
"title": "cancellationPolicyAndNum"
},
"isMerchantBankrupt": {
"description": "Is merchant in bankruptcy/liquidation? True/False",
"type": "string",
"format": "string",
"title": "isMerchantBankrupt"
},
"serviceDate": {
"description": "Date of service or expected service",
"type": "string",
"format": "Date",
"title": "serviceDate"
}
},
"required": [
"isCancelled",
"isMerchantBankrupt",
"serviceDate"
]
},
"AlteredAmount": {
"properties": {
"chComments": {
"description": "Cardholder comments",
"type": "string",
"format": "alphanumeric",
"title": "chComments",
"maxLength": 250
},
"chAlteredAmtFrm": {
"description": "This is the expected original transaction amount",
"type": "string",
"format": "Double",
"title": "chAlteredAmtFrm",
"maxLength": 19
},
"chAlteredAmtTo": {
"description": "This is the amount that the original transaction amount was altered to",
"type": "string",
"format": "Double",
"title": "chAlteredAmtTo",
"maxLength": 19
}
},
"required": [
"chAlteredAmtFrm",
"chAlteredAmtTo"
]
},
"CancelledRecurringTransaction": {
"title": "CancelledRecurringTransaction",
"properties": {
"chNotificationDt": {
"description": "Cardholder notification date to the merchant.",
"type": "string",
"format": "Date",
"title": "chNotificationDt"
},
"contactedMerchantDt": {
"description": "Cardholder contact date with the Merchant.Either Contacted Merchant Date or Merchant Response is required ",
"type": "string",
"format": "Date",
"title": "contactedMerchantDt"
},
"merchantResponse": {
"description": "Merchant response text to the card holder.Either Contacted Merchant Date or Merchant Response is required",
"type": "string",
"format": "string",
"title": "merchantResponse"
},
"cancellationNumber": {
"description": "Cancellation number provided by the merchant to the Cardholder.",
"type": "string",
"format": "string",
"title": "cancellationNumber"
},
"cancellationReason": {
"description": "Cancellation Reason",
"type": "string",
"format": "string",
"title": "cancellationReason",
"maxLength": 250
}
},
"required": [
"chNotificationDt",
"cancellationReason"
]
},
"CreditAppliedAsCharge": {
"properties": {
"chComments": {
"description": "Cardholder comments",
"type": "string",
"format": "alphanumeric",
"title": "chComments",
"maxLength": 250
}
},
"additionalProperties": false
},
"CreditNotReceived": {
"properties": {
"disputeAmnt": {
"description": "Disputed Amount for which the credit is not received",
"type": "string",
"format": "Double",
"title": "disputeAmnt",
"maxLength": 19
},
"creditVoucherDate": {
"description": "Date of credit voucher, transaction receipt or refund acknowledgement",
"type": "string",
"format": "Date",
"title": "creditVoucherDate"
},
"cancellationDate": {
"description": "Date the cardholder cancelled the service or returned the merchandise",
"type": "string",
"format": "Date",
"title": "cancellationDate"
}
},
"required": [
"disputeAmnt",
"creditVoucherDate",
"cancellationDate"
]
},
"DuplicateProcessing": {
"properties": {
"chComments": {
"description": "Cardholder comments",
"type": "string",
"format": "alphanumeric",
"title": "chComments",
"maxLength": 250
},
"chAckd": {
"description": "Checkbox Answer to the Question -I certify that the information provided is true to the best of my knowledge (True/False)",
"type": "string",
"format": "string",
"title": "chAckd"
}
},
"required": [
"chAckd"
]
},
"FraudulentTransaction": {
"title": "FraudulentTransaction",
"properties": {
"fraudulentType": {
"description": "fraudulentType of fraud: Lost/Stolen/NeverReceived",
"type": "string",
"format": "string",
"title": "fraudulentType"
},
"cardInPossessionDuringTxn": {
"description": "Was the card in possession of the CH during txn (True/False).",
"type": "string",
"format": "string",
"title": "cardInPossessionDuringTxn"
},
"anyoneHadAccessToCard": {
"description": "Anyone else had access to the Card.True/False",
"type": "string",
"format": "string",
"title": "anyoneHadAccessToCard"
},
"relationToCH": {
"description": " Relationship of the CH with the person who had access to the Card.",
"type": "string",
"format": "string",
"title": "relationToCH",
"maxLength": 16
},
"cardLostDt": {
"description": "Date when the card was lost. Should be YYYYMMDD format",
"type": "string",
"format": "Date",
"title": "cardLostDt"
},
"cardLostDiscDt": {
"description": "Date when the card lost was discovered.. Should be YYYYMMDD format",
"type": "string",
"format": "Date",
"title": "cardLostDiscDt"
},
"cardStolenDt": {
"description": "Date when the card was stolen. Should be YYYYMMDD format",
"type": "string",
"format": "Date",
"title": "cardStolenDt"
},
"cardStolenDiscDt": {
"description": "Date when the card stolen was discovered. Should be YYYYMMDD format",
"type": "string",
"format": "Date",
"title": "cardStolenDiscDt"
},
"descOnCardStolen": {
"description": "Describe how the card was stolen. should not exceed 250 char limit",
"type": "string",
"format": "string",
"title": "descOnCardStolen",
"maxLength": 250
},
"isReportedToCiti": {
"description": "Is card lost or stolen reported to Citi (true/false).",
"type": "string",
"format": "string",
"title": "isReportedToCiti"
},
"cardDeliveryAdd": {
"description": "Address where the card to be delivered.",
"type": "string",
"format": "string",
"title": "cardDeliveryAdd",
"maxLength": 250
},
"chComments": {
"description": "Cardholder comments",
"type": "string",
"format": "string",
"title": "chComments",
"maxLength": 250
}
},
"required": [
"cardInPossessionDuringTxn"
]
},
"HotelCancellation": {
"title": "HotelCancellation",
"properties": {
"chComments": {
"description": "Cardholder comments ",
"type": "string",
"format": "alphanumeric",
"title": "chComments",
"maxLength": 250
},
"cancelledDate": {
"description": "Cardholder cancellation date. Should be YYYYMMDD format",
"type": "string",
"format": "Date",
"title": "cancelledDate"
},
"cancelledTime": {
"description": "Cardholder cancellation time. Should be HH:MM format",
"type": "string",
"format": "Time",
"title": "cancelledTime"
},
"cancellationNumber": {
"description": "Cancellation number .If isCancelPolicyProvided == Y then, Either Cancellation Number or Cancellation Details is required",
"type": "string",
"format": "numeric",
"title": "cancellationNumber"
},
"isCancelPolicyProvided": {
"description": "Is the cancellation policy provided? True/False",
"type": "string",
"format": "string",
"title": "isCancelPolicyProvided"
},
"cancellationDetails": {
"description": "Cancellation details.Either Cancellation Number or Cancellation Details is required",
"type": "string",
"format": "alphanumeric",
"title": "cancellationDetails",
"maxLength": 250
},
"contactedMerchantDt": {
"description": "Cardholder contact date with the Merchant. Should be YYYYMMDD format",
"type": "string",
"format": "Date",
"title": "contactedMerchantDt"
},
"merchantResponse": {
"description": "Response from the Merchant .If CancellationDetails is iprovided then Merchant Response is Mandatory",
"type": "string",
"format": "alphanumeric",
"title": "merchantResponse"
},
"isMerchantBankrupt": {
"description": "Is the Merchant Bankrupt? (True/False)",
"type": "string",
"format": "string",
"title": "isMerchantBankrupt"
},
"serviceType": {
"description": "Type of Service :T=Timeshare/G=Guaranteed Reservation",
"type": "string",
"format": "string",
"title": "serviceType"
},
"reservationType": {
"description": "If Service Type is G , then choose any of the below :GR = The cardholder properly cancelled the guaranteed reservation/RC = The cardholder attempted to cancel within 24 hours of delivery of the reservation confirmation/AR = The merchant billed a no show transaction for more than one day's accommodation or rental",
"type": "string",
"format": "string",
"title": "reservationType"
},
"serviceDate": {
"description": "Date of service or expected service",
"type": "string",
"format": "Date",
"title": "serviceDate"
},
"cancellationReason": {
"description": "Cancellation Reason",
"type": "string",
"format": "alphanumeric",
"title": "cancellationReason",
"maxLength": 250
}
},
"required": [
"cancelledDate",
"isCancelPolicyProvided",
"isMerchantBankrupt",
"serviceType",
"serviceDate",
"cancellationReason"
]
},
"IncorrectTransactionCurrency": {
"properties": {
"merchantProcessedCurr": {
"description": "Merchants processed currency only. E.g. USD, INR, IDR, SGD",
"type": "string",
"format": "string",
"title": "merchantProcessedCurr",
"maxLength": 3,
"minLength": 3
},
"chReceiptCurr": {
"description": "Cardholders receipt currency only. E.g. USD, INR, IDR, SGD",
"type": "string",
"format": "string",
"title": "chReceiptCurr",
"maxLength": 3,
"minLength": 3
}
},
"required": [
"merchantProcessedCurr",
"chReceiptCurr"
]
},
"MerchandiseReturned": {
"title": "MerchandiseReturned",
"properties": {
"merchandiseAmnt": {
"description": "Merchandise Amount",
"type": "string",
"format": "Double",
"title": "merchandiseAmnt",
"maxLength": 19
},
"merchandiseReturnedOn": {
"description": "Date the merchandise was returned on (YYYYMMDD)",
"type": "string",
"format": "Date",
"title": "merchandiseReturnedOn"
},
"returnReason": {
"description": "Reason for returning the merchandise",
"type": "string",
"format": "string",
"title": "returnReason"
},
"contactedMerchantOn": {
"description": "Date the merchant was contacted on (YYYYMMDD)",
"type": "string",
"format": "Date",
"title": "contactedMerchantOn"
},
"merchantResponse": {
"description": "Merchant Response",
"type": "string",
"format": "string",
"title": "merchantResponse"
},
"merchantReturnPolicy": {
"description": "Merchant Return Policy",
"type": "string",
"format": "string",
"title": "merchantReturnPolicy"
},
"returnItems": {
"description": "Items returned to the merchant",
"type": "string",
"format": "string",
"title": "returnItems"
},
"isReturnAuthorized": {
"description": "Is the Return Authorized? (True/False)",
"type": "string",
"format": "string",
"title": "isReturnAuthorized"
},
"merchantAdvise": {
"description": "Merchant advise",
"type": "string",
"format": "string",
"title": "merchantAdvise"
},
"merchandiseReceivedOn": {
"description": "Date the merchandise was received (YYYMMDD)",
"type": "string",
"format": "Date",
"title": "merchandiseReceivedOn"
},
"invoiceNumber": {
"description": "Invoice Number",
"type": "string",
"format": "string",
"title": "invoiceNumber"
},
"packageSignedBy": {
"description": "Package Signed by ",
"type": "string",
"format": "string",
"title": "packageSignedBy"
},
"deliveryAddress": {
"description": "Delivery Address",
"type": "string",
"format": "string",
"title": "deliveryAddress"
},
"returnMethod": {
"description": "\"Return Method.Mandatory if invoice number is present. <br> Domain Values: <br> FF=Face to Face <br> FE=Fed Ex <br> D=DHL <br> U=UPS <br> P=Postal Service <br> O=Other\"",
"type": "string",
"format": "string",
"title": "returnMethod"
},
"otherComments": {
"description": "Other Comments.Mandatory if value Other selected in Retun Method",
"type": "string",
"format": "string",
"title": "otherComments",
"maxLength": 250
},
"merchantReturnReceivedDt": {
"description": "Date of receipt of returned merchandise",
"type": "string",
"format": "Date",
"title": "merchantReturnReceivedDt"
}
},
"required": [
"merchandiseAmnt",
"merchandiseReturnedOn",
"returnReason",
"contactedMerchantOn",
"merchantResponse",
"returnItems",
"isReturnAuthorized",
"merchantReturnReceivedDt"
]
},
"MultipleProcessing": {
"properties": {
"chComments": {
"description": "Cardholder comments",
"type": "string",
"format": "alphanumeric",
"title": "chComments",
"maxLength": 250
},
"chProvidedTransDt": {
"description": "Cardholder provided transaction date, Should be YYYYMMDD format",
"type": "string",
"format": "Date",
"title": "chProvidedTransDt"
},
"chProvidedTransAmnt": {
"description": "Cardholder provided transactional amount .",
"type": "string",
"format": "Double",
"title": "chProvidedTransAmnt",
"maxLength": 19
}
},
"required": [
"chProvidedTransDt",
"chProvidedTransAmnt"
]
},
"NeverReceived": {
"title": "NeverReceived",
"properties": {
"whatNotReceived": {
"description": "Details of merchandise or service.",
"type": "string",
"format": "string",
"title": "whatNotReceived",
"maxLength": 250
},
"purchaseAmnt": {
"description": "Amount of Purchase",
"type": "string",
"format": "Double",
"title": "purchaseAmnt",
"maxLength": 19
},
"expectedDt": {
"description": "Expected date of the Merchandise. ",
"type": "string",
"format": "Date",
"title": "expectedDt"
},
"deliveredAddress": {
"description": "Delivery Address",
"type": "string",
"format": "string",
"title": "deliveredAddress"
},
"contactNm": {
"description": "Name/Number of the person contacted.",
"type": "string",
"format": "string",
"title": "contactNm"
},
"contactMethod": {
"description": "Contact Method like phone etc.",
"type": "string",
"format": "string",
"title": "contactMethod"
},
"contactDt": {
"description": "Date Contacted",
"type": "string",
"format": "Date",
"title": "contactDt"
},
"merchantResponse": {
"description": "Merchant response.",
"type": "string",
"format": "string",
"title": "merchantResponse"
},
"merchandiseOrService": {
"description": "What was not received? Merchandise or Service? ",
"type": "string",
"format": "string",
"title": "merchandiseOrService"
},
"didMerchantCancel": {
"description": "Did merchant cancel services? / Did merchant cancel the merchandise? True/False",
"type": "string",
"format": "string",
"title": "didMerchantCancel"
},
"merchantCancelledDt": {
"description": "Date merchant cancelled merchandise/services.Mandatory if 'didMerchantCancel' is True",
"type": "string",
"format": "string",
"title": "merchantCancelledDt"
},
"isMerchantBankrupt": {
"description": "Is merchant in bankruptcy/liquidation? True/False",
"type": "string",
"format": "string",
"title": "isMerchantBankrupt"
}
},
"required": [
"whatNotReceived",
"purchaseAmnt",
"expectedDt",
"deliveredAddress",
"contactDt",
"merchandiseOrService",
"didMerchantCancel",
"isMerchantBankrupt"
]
},
"NotAsDescribed": {
"properties": {
"chExplanation": {
"description": "CH provided explanation of what merchandise or service was received and what was expected.",
"type": "string",
"format": "string",
"title": "chExplanation",
"maxLength": 250
},
"transactionHappenedAt": {
"description": "Where the transaction took place",
"type": "string",
"format": "string",
"title": "transactionHappenedAt"
},
"merchandiseReceivedDt": {
"description": "Merchandise received or expected to receive date.",
"type": "string",
"format": "Date",
"title": "merchandiseReceivedDt"
},
"merchandiseCancelledDt": {
"description": "Merchandise returned or cancelled date.",
"type": "string",
"format": "Date",
"title": "merchandiseCancelledDt"
},
"contactedMerchantDt": {
"description": "Merchant contact date.",
"type": "string",
"format": "Date",
"title": "contactedMerchantDt"
},
"merchantResponse": {
"description": "Merchant response detail.",
"type": "string",
"format": "string",
"title": "merchantResponse",
"maxLength": 250
},
"isMerchantRefused": {
"description": "Merchant Accepted or refuse to accept (true/false).",
"type": "string",
"format": "string",
"title": "isMerchantRefused"
},
"merchantAdvise": {
"description": "What did the merchant refuse or advise.",
"type": "string",
"format": "string",
"title": "merchantAdvise"
},
"invoiceNumber": {
"description": "Invoice or Tracking number for return.",
"type": "string",
"format": "string",
"title": "invoiceNumber",
"maxLength": 64
},
"packageSignedBy": {
"description": "Who signed the package.",
"type": "string",
"format": "string",
"title": "packageSignedBy",
"maxLength": 64
},
"deliveryAddress": {
"description": "Delivery Address",
"type": "string",
"format": "string",
"title": "deliveryAddress",
"maxLength": 250
},
"whatPurchased": {
"description": "What was purchased? Merchandise or Service?",
"type": "string",
"format": "string",
"title": "whatPurchased"
},
"merchantReturnReceivedDt": {
"description": "Date merchant received returned merchandise",
"type": "string",
"format": "Date",
"title": "merchantReturnReceivedDt"
},
"merchantAcceptedCancellation": {
"description": "Did the merchant accept the cancellation?If What was purchased = Service: True/False",
"type": "string",
"format": "string",
"title": "merchantAcceptedCancellation"
},
"returnMethod": {
"description": "Return Method Applicable if invoice number is present. choose any one of below allowed return methods: <ol><li>'FF=Face to Face'</li><li>'FE=Fed Ex'</li><li>'D=DHL'</li><li>'U=UPS'</li><li>'P=Postal Service'</li><li>'O=Other'</li></ol>",
"type": "string",
"format": "string",
"title": "returnMethod"
},
"otherComments": {
"description": "Other Comments",
"type": "string",
"format": "string",
"title": "otherComments",
"maxLength": 250
}
},
"required": [
"chExplanation",
"transactionHappenedAt",
"merchandiseReceivedDt",
"merchandiseCancelledDt",
"contactedMerchantDt",
"isMerchantRefused",
"invoiceNumber",
"whatPurchased",
"merchantReturnReceivedDt"
]
},
"PaidByOtherMeans": {
"title": "PaidByOtherMeans",
"properties": {
"contactedMerchantDt": {
"description": "Cardholder contact date with the Merchant. Format YYYYMMDD",
"type": "string",
"format": "Date",
"title": "contactedMerchantDt"
},
"meansOfPayment": {
"description": "Providing proof of payment by other means,values- A, T, C, F,V,S,O",
"type": "string",
"format": "string",
"title": "meansOfPayment"
},
"merchantResponse": {
"description": "Merchant response text to the card holder.",
"type": "string",
"format": "string",
"title": "merchantResponse",
"maxLength": 250
}
},
"required": [
"contactedMerchantDt",
"meansOfPayment",
"merchantResponse"
]
},
"ReasonCodeDetails": {
"description": "Pass the reason code details based on the reason code selected.",
"oneOf": [
{
"$ref": "#/$defs/DuplicateProcessing"
},
{
"$ref": "#/$defs/AlteredAmount"
},
{
"$ref": "#/$defs/IncorrectTransactionCurrency"
},
{
"$ref": "#/$defs/MultipleProcessing"
},
{
"$ref": "#/$defs/CreditAppliedAsCharge"
},
{
"$ref": "#/$defs/HotelCancellation"
},
{
"$ref": "#/$defs/MerchandiseReturned"
},
{
"$ref": "#/$defs/CreditNotReceived"
},
{
"$ref": "#/$defs/AirlineTicketCancellation"
},
{
"$ref": "#/$defs/CancelledRecurringTransaction"
},
{
"$ref": "#/$defs/NeverReceived"
},
{
"$ref": "#/$defs/NotAsDescribed"
},
{
"$ref": "#/$defs/ATMDiscrepancy"
},
{
"$ref": "#/$defs/PaidByOtherMeans"
},
{
"$ref": "#/$defs/FraudulentTransaction"
}
]
},
"TransactionDetails": {
"properties": {
"requestId": {
"description": "Unique Request ID. UUID generated by a client for each individual transaction",
"type": "string",
"format": "alphanumeric",
"title": "requestId",
"maxLength": 36,
"minLength": 36
},
"acquirerReferenceNumber": {
"description": "The Acquirer Reference Number of the transaction against which the dispute case creation request is being raised",
"type": "string",
"format": "numeric",
"title": "acquirerReferenceNumber",
"maxLength": 24,
"minLength": 23
},
"disputeAmount": {
"description": "Dispute Amount",
"type": "number",
"format": "Double",
"title": "disputeAmount",
"maxLength": 19
},
"disputeCurrency": {
"description": "Disputed amount currency. ISO-3 Currency Code only. E.g. USD, INR, IDR, SGD",
"type": "string",
"format": "string",
"title": "disputeCurrency",
"minLength": 3,
"maxLength": 3
}
},
"required": [
"requestId",
"acquirerReferenceNumber",
"disputeAmount",
"disputeCurrency"
]
}
}
}Work with this as data
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