CHNLSYNC · Schema
TicketRead
A ticket with its details and visible timeline.
CompanyTechnology BrokerageTelecommunicationsConnectivityUCaaSCCaaSCloudCopper RetirementArtificial Intelligence
Properties
| Name | Type | Description |
|---|---|---|
| id | string | |
| kind | string | |
| kind_label | string | |
| status | string | |
| status_label | string | |
| priority | string | |
| subject | string | |
| provider | object | |
| service_line_id | object | |
| site_id | object | |
| site_name | object | |
| waiting_on | object | |
| created_at | string | |
| updated_at | string | |
| description | string | |
| details | object | |
| provider_ticket_ref | object | |
| events | array |
JSON Schema
{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"$id": "https://artifacts.apis.io/chnlsync-com/json-schema/chnlsync-com-ticket-read-schema.json",
"title": "TicketRead",
"description": "A ticket with its details and visible timeline.",
"x-generated": "2026-11-03",
"x-method": "derived",
"x-generator": "derive-json-schema.py",
"x-source": "openapi/chnlsync-com-openapi.yml#/components/schemas/TicketRead",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"title": "Id"
},
"kind": {
"type": "string",
"enum": [
"outage",
"billing",
"move",
"add",
"change",
"disconnect",
"port",
"other"
],
"title": "Kind"
},
"kind_label": {
"type": "string",
"title": "Kind Label"
},
"status": {
"type": "string",
"enum": [
"open",
"with_provider",
"waiting_on_customer",
"resolved",
"closed",
"cancelled"
],
"title": "Status"
},
"status_label": {
"type": "string",
"title": "Status Label"
},
"priority": {
"type": "string",
"enum": [
"normal",
"high",
"urgent"
],
"title": "Priority"
},
"subject": {
"type": "string",
"title": "Subject"
},
"provider": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"title": "Provider"
},
"service_line_id": {
"anyOf": [
{
"type": "string",
"format": "uuid"
},
{
"type": "null"
}
],
"title": "Service Line Id"
},
"site_id": {
"anyOf": [
{
"type": "string",
"format": "uuid"
},
{
"type": "null"
}
],
"title": "Site Id"
},
"site_name": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"title": "Site Name"
},
"waiting_on": {
"anyOf": [
{
"type": "string",
"enum": [
"chnlsync",
"provider",
"you"
]
},
{
"type": "null"
}
],
"title": "Waiting On"
},
"created_at": {
"type": "string",
"format": "date-time",
"title": "Created At"
},
"updated_at": {
"type": "string",
"format": "date-time",
"title": "Updated At"
},
"description": {
"type": "string",
"title": "Description"
},
"details": {
"additionalProperties": {
"type": "string"
},
"type": "object",
"title": "Details"
},
"provider_ticket_ref": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"title": "Provider Ticket Ref"
},
"events": {
"items": {
"$ref": "#/$defs/TicketEventRead"
},
"type": "array",
"title": "Events"
}
},
"type": "object",
"required": [
"id",
"kind",
"kind_label",
"status",
"status_label",
"priority",
"subject",
"provider",
"service_line_id",
"site_id",
"site_name",
"waiting_on",
"created_at",
"updated_at",
"description",
"details",
"provider_ticket_ref",
"events"
],
"$defs": {
"TicketEventRead": {
"properties": {
"id": {
"type": "string",
"format": "uuid",
"title": "Id"
},
"kind": {
"type": "string",
"title": "Kind"
},
"actor": {
"type": "string",
"enum": [
"customer",
"operator",
"system"
],
"title": "Actor"
},
"author": {
"type": "string",
"title": "Author",
"description": "\"You\", the member's name, \"CHNLSYNC\" or \"Sync\"."
},
"body": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
],
"title": "Body"
},
"from_status": {
"anyOf": [
{
"type": "string",
"enum": [
"open",
"with_provider",
"waiting_on_customer",
"resolved",
"closed",
"cancelled"
]
},
{
"type": "null"
}
],
"title": "From Status"
},
"to_status": {
"anyOf": [
{
"type": "string",
"enum": [
"open",
"with_provider",
"waiting_on_customer",
"resolved",
"closed",
"cancelled"
]
},
{
"type": "null"
}
],
"title": "To Status"
},
"visible_to_customer": {
"type": "boolean",
"title": "Visible To Customer"
},
"created_at": {
"type": "string",
"format": "date-time",
"title": "Created At"
}
},
"type": "object",
"required": [
"id",
"kind",
"actor",
"author",
"body",
"from_status",
"to_status",
"visible_to_customer",
"created_at"
],
"title": "TicketEventRead",
"description": "One timeline entry the reader is allowed to see."
}
}
}Work with this as data
Every JSON Schema here is available over the APIs.io API and to AI agents over MCP.
MCP server
One button, every client — Claude, Cursor, VS Code and the rest.
https://apis.io/mcp
Tools for schemas
4 MCP tools reach this
find_json_schemasBrowse and filter every JSON Schema in the catalog.apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.resolveTurn a domain, URL or GitHub org into the provider it belongs to.find_cohortsEvery scored population of providers in the catalog.
Call it yourself
curl for this page
This JSON Schema
curl "https://apis.io/api/v1/json-schemas/chnlsync-com-ticket-read"
All schemas
curl "https://apis.io/api/v1/json-schemas?limit=25"Calls without X-API-Key need no key. Calls with it need a paid plan — get a key.
Get an API key
Free tier, no form to fill in. Signing in shares your email address with us — we store it to create your key and to recognise you if you sign in with another provider. See our Privacy Policy and Terms.
A second provider on the same verified email joins the account you already have.