Microsoft Dynamics 365 Plans Pricing
Microsoft Dynamics 365 is the cloud business-applications portfolio — Sales, Customer Service, Field Service, Finance, Supply Chain Management, Commerce, Project Operations, Business Central, Customer Insights (Data + Journeys), and Human Resources. All apps are licensed per-user-per-month with annual commitment, except tenant-priced platforms (Customer Insights). The qualifying-offer attach model lets users pay full price on the first app and a reduced 'attach' rate on subsequent apps. Copilot for Sales / for Service is included in the higher-tier SKUs at no extra cost. Storage is split into Dataverse capacity (database GB, file GB, log GB) sold per tenant.
Microsoft Dynamics 365 Plans Pricing is the machine-readable pricing-plan profile for Microsoft Dynamics 365 on the APIs.io network, conforming to the API Commons Plans specification.
It defines 19 plans, covering subscription, usage-based, and enterprise tiers, with named plans including Sales Professional, Sales Enterprise, Sales Premium, Customer Service Professional, Customer Service Enterprise, and 14 more.
Tagged areas include Business Applications, Cloud, CRM, Enterprise, and ERP.
Plans
SMB sales force automation. Lead/opp/account management.
- Lead/opportunity management
- 5,000 records
Full enterprise sales with embedded Copilot. Qualifying offer attach price $20 when added to a qualifying first app.
- Forecasting
- Embedded Copilot for Sales
- Sales accelerator
Sales Enterprise + Sales Insights + Conversation Intelligence.
- Conversation Intelligence
- Predictive scoring
Case + knowledge for SMB.
- Case management
- Knowledge base
Omnichannel-ready, SLA enforcement, embedded Copilot for Service.
- Routing & SLAs
- Customer Voice
- Embedded Copilot for Service
Standalone Copilot-first contact center. Adds voice / digital channels and inbound IVR; per-user / per-IVR-minute hybrid metering.
- Voice / chat / SMS / WhatsApp / email channels
- Embedded AI / Copilot
- BYO CRM
Resource scheduling, mobile field tech, IoT integration.
- Resource scheduling
- Mobile app
- IoT integration
Project-based services — sales-to-finance, scheduling, time/expense.
- Project planning
- Time / expense
- Project accounting
Enterprise financial management.
- GL / AP / AR / fixed assets
- Multi-entity / multi-currency
Inventory, warehousing, manufacturing, demand planning.
- Warehouse management
- Manufacturing scheduling
- Demand forecasting
Unified omnichannel retail commerce.
- POS / e-commerce / call center
- Personalized engagement
- Inventory management
Core HR / employee data / leave / benefits.
- Employee profile
- Leave / absence
- Benefits administration
SMB ERP core.
- Financials
- Sales & purchasing
- Inventory & projects
Essentials + Service Management + Manufacturing.
- Manufacturing
- Service management
Light/read access for occasional users.
- Read-mostly access
- Approve workflows
Customer Data Platform; tenant-priced base + profile add-ons.
- Customer Data Platform
- Predictive churn / lifetime value
Real-time marketing automation; tenant-priced base + interacted-people scaling.
- Multi-channel journeys
- AI-driven content suggestions
Database / File / Log capacity that backs Dynamics 365 apps. Tenants get a base 10 GB DB + 20 GB file + 2 GB log included; add-on capacity sold separately.
- Dataverse-backed
- Counts toward tenant cap
Negotiated rates via EA / MCA / CSP. Bundled with M365 / Power Platform ELAs.
- Volume tiering
- Bundled M365 / Power Platform
- Dedicated technical account management