Gladly · Pricing Plans

Gladly Plans Pricing

Name: Gladly Plans Pricing
Creator: Gladly
Keywords: Customer Service, CX, Contact Center, AI

Reconciled plans and per-seat / per-minute pricing for the Gladly customer-service platform. Sourced from public reporting (ringly.io, hiverhq.com, smbguide.com), Gladly help docs (voice & SMS usage costs), and apitracker.io.

Gladly Plans Pricing is the machine-readable pricing-plan profile for Gladly on the APIs.io network, conforming to the API Commons Plans specification.

It defines 7 plans, covering subscription, usage-based, and contact tiers, with named plans including Hero, Superhero, Sidekick AI, Voice AI Add-on, Voice — Toll-Free Inbound, and 2 more.

Tagged areas include Customer Service, CX, Contact Center, and AI.

7 Plans API Commons Plans

View Source

Customer ServiceCXContact CenterAI

Plans

Hero subscription

Entry-level Gladly Hero (agent workspace) package. Minimum 10 users, billed annually.

Agent seat (user · month) 180.00 USD

Unified customer view across voice, chat, SMS, email, and social
Conversation timeline and customer history
Topics, audiences, and inbox routing
Standard reporting
REST API access

Superhero subscription

Superhero package adds advanced routing, expanded integrations, and full reporting. Minimum 45 users, billed annually.

Agent seat (user · month) 210.00 USD

Everything in Hero
Advanced routing and rules
Custom integrations via App Platform
Expanded reporting
Sandbox environment

Sidekick AI usage-based

Gladly's AI customer service agent, priced per resolved conversation. Stacks on top of Hero or Superhero.

AI-resolved conversation (conversation · usage) 0.60 USD

AI agent across chat, email, and SMS
Plain-English "Guides" for behavior configuration
Hand-off to human agents with full context
Reads from the Answers knowledge base

Voice AI Add-on usage-based

Voice AI usage charge for inbound calls handled by Sidekick AI on the voice channel.

Voice AI minute (minute · usage) 0.06216 USD

Voice — Toll-Free Inbound usage-based

Per-minute charge for inbound toll-free voice calls into Gladly numbers.

Toll-free inbound minute (minute · usage) 0.02794 USD

SMS Messaging usage-based

Per-message SMS charge; price varies by number type (local long code vs short code vs toll-free).

SMS message (low) (message · usage) 0.00273 USD

SMS message (high) (message · usage) 0.00637 USD

Enterprise / Custom contact

Custom enterprise pricing for large brands; includes negotiated seat counts, dedicated CSM, SSO, audit logs, and procurement terms.

Custom contract (user · month) Call USD

Negotiated seat pricing
SSO / SAML
Audit logs
Dedicated CSM and onboarding
SLAs and procurement-friendly contracts

Sources

Work with this as data

Every plan here is available over the APIs.io API and to AI agents over MCP.

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Tools for plans

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find_plansBrowse and filter every plan in the catalog.
apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
resolveTurn a domain, URL or GitHub org into the provider it belongs to.
find_cohortsEvery scored population of providers in the catalog.

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