Salesforce Service Cloud Case Structure

{
  "title": "Salesforce Service Cloud Case Structure",
  "description": "Structural documentation for the Salesforce Case sObject — the core customer service ticket record.",
  "resource": "Case",
  "baseUri": "https://{instance}.salesforce.com/services/data/v59.0/sobjects/Case",
  "fields": [
    {
      "name": "Id",
      "type": "string",
      "required": true,
      "description": "Unique Salesforce record ID",
      "example": "5001x000003GYkJAAW"
    },
    {
      "name": "CaseNumber",
      "type": "string",
      "required": false,
      "description": "Auto-generated case number displayed to customers",
      "example": "00001234"
    },
    {
      "name": "Subject",
      "type": "string",
      "required": false,
      "description": "Brief title of the issue",
      "example": "Cannot log in to account"
    },
    {
      "name": "Description",
      "type": "string",
      "required": false,
      "description": "Detailed description of the customer issue"
    },
    {
      "name": "Status",
      "type": "string",
      "required": false,
      "description": "Current case resolution status",
      "enum": ["New", "Working", "Escalated", "Closed"],
      "example": "New"
    },
    {
      "name": "Priority",
      "type": "string",
      "required": false,
      "description": "Case urgency level",
      "enum": ["Low", "Medium", "High"],
      "example": "Medium"
    },
    {
      "name": "Origin",
      "type": "string",
      "required": false,
      "description": "Channel through which the case was submitted",
      "example": "Web"
    },
    {
      "name": "Type",
      "type": "string",
      "required": false,
      "description": "Category of service request",
      "example": "Question"
    },
    {
      "name": "AccountId",
      "type": "string",
      "required": false,
      "description": "Salesforce ID of the associated Account",
      "example": "001xx000003GYkJAAW"
    },
    {
      "name": "ContactId",
      "type": "string",
      "required": false,
      "description": "Salesforce ID of the associated Contact",
      "example": "003xx000003GYkJAAW"
    },
    {
      "name": "OwnerId",
      "type": "string",
      "required": false,
      "description": "Salesforce ID of the agent or queue owning the case",
      "example": "005xx000001gN1aAAE"
    },
    {
      "name": "IsEscalated",
      "type": "boolean",
      "required": false,
      "description": "Whether the case has been escalated",
      "example": false
    },
    {
      "name": "IsClosed",
      "type": "boolean",
      "required": false,
      "description": "Whether the case is in a closed status",
      "example": false
    },
    {
      "name": "CreatedDate",
      "type": "datetime",
      "required": false,
      "description": "ISO 8601 creation timestamp",
      "example": "2024-06-01T09:00:00.000Z"
    },
    {
      "name": "ClosedDate",
      "type": "datetime",
      "required": false,
      "description": "ISO 8601 timestamp when case was closed"
    },
    {
      "name": "LastModifiedDate",
      "type": "datetime",
      "required": false,
      "description": "ISO 8601 last modification timestamp"
    }
  ],
  "relationships": [
    {
      "name": "CaseComments",
      "description": "Comments and notes on the case",
      "type": "hasMany",
      "resource": "CaseComment"
    },
    {
      "name": "EmailMessages",
      "description": "Email correspondence for the case",
      "type": "hasMany",
      "resource": "EmailMessage"
    },
    {
      "name": "AttachedContentDocuments",
      "description": "Files attached to the case",
      "type": "hasMany",
      "resource": "ContentDocument"
    }
  ]
}